ALAN MARQUES SANTOS DA SILVA
Atlanta
Summary
Customer service and operations professional with more than 20 years of experience working with people in hospitality, public service, transportation, and team leadership roles. Fluent in English and Portuguese, with a strong background in customer interaction, conflict resolution, and working in fast-paced environments. Experienced in supervising teams, supporting hiring processes, and working directly with diverse communities. Currently seeking to transition into aviation as a Flight Attendant, bringing a strong service mindset, attention to safety, and a commitment to delivering a positive customer experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Independent Driver
Lyft & Uber Eats
Atlanta, Georgia
08.2025 - Current
- Provide safe and reliable transportation and delivery services while maintaining high customer satisfaction.
- Interact daily with customers from diverse cultural and socioeconomic backgrounds, ensuring respectful and professional communication.
- Demonstrate strong communication, adaptability, and problem-solving skills.
- Maintain a strong commitment to safety and professionalism in all interactions.
Environmental Manager
Associação Saúde da Família (ASF)
São Paulo, Brazil
09.2012 - 01.2025
- Managed and supervised a team of nine employees responsible for environmental and social community-based programs.
- Planned, implemented, and monitored public initiatives aimed at improving quality of life and environmental conditions.
- Conducted community meetings to gather feedback and identify local needs and improvement opportunities.
- Collaborated with residents, community leaders, government agencies, and stakeholders to develop effective solutions.
- Participated in recruitment, interviewing, hiring, onboarding, and training processes for supervised positions.
- Provided day-to-day guidance, training,and support to team members.
- Managed multiple projects simultaneously while meeting organizational goals and deadlines.
- Resolved conflicts and challenges professionally while maintaining positive relationships with staff and community members.
Customer Service Associate
Mogi Caravelas Snack Bar & Restaurant
Mogi das Cruzes, São Paulo, Brazil
01.2003 - 01.2012
- Worked in a family-owned restaurant providing direct customer service in a busy environment.
- Collaborated with kitchen staff to optimize order accuracy and timeliness during peak hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with regular patrons, contributing to a welcoming atmosphere and community engagement.
- Served food and beverages while ensuring high levels of customer satisfaction.
- Processed sales transactions and handled daily cash and banking operations.
- Supported restaurant operations, inventory control, and customer relations.
- Developed strong communication, multitasking, and hospitality skills through direct customer interaction.
Education
Bachelor of Environmental Engineering -
Braz Cubas University
São Paulo, Brazil01-2013
Technologist Degree - Environmental Management
Braz Cubas University
São Paulo, Brazil08-2008
Skills
- Customer Service Excellence
- Passenger Service & Safety Awareness
- Team Leadership & Supervision
- Conflict Resolution
- Communication Skills (English & Portuguese)
- Cultural Awareness
- Problem Solving
- Multitasking in Fast-Paced Environments
- Public Interaction & Hospitality
- Team Building
- Interpersonal communication
Certification
First Aid Training
LANGUAGES
English – Fluent
Portuguese – Native
ADDITIONAL INFORMATION
- U.S. Permanent Resident (Green Card Holder)
- Authorized to work in the United States
- Based in Atlanta, GA
- Available for domestic and international travel
- Flexible schedule including nights, weekends, and holidays
Timeline
Independent Driver
Lyft & Uber Eats
08.2025 - Current
Environmental Manager
Associação Saúde da Família (ASF)
09.2012 - 01.2025
Customer Service Associate
Mogi Caravelas Snack Bar & Restaurant
01.2003 - 01.2012
Technologist Degree - Environmental Management
Braz Cubas University
Bachelor of Environmental Engineering -
Braz Cubas University