ALAN X. BECERRA-SEPULVEDA
Sterling Services Solutions
Atlanta
1
Language
5
years of professional experience
Detail-oriented Operations and Client Coordination Professional with over 4 years of experience in high-volume workflow support, record maintenance, and service issue resolution. Skilled in Microsoft 365, CRM account management, data entry, and cross-functional communication. Bilingual in English and Spanish, emphasizing organization and process improvement.
Work History
Telecommunications Field Technician
2 Years- Executed setup, inspection, and maintenance of diverse telecom infrastructure and systems, ensuring operational reliability.
- Isolate and resolve complex technical malfunctions across telecommunication networks.
- Restore and replace damaged hardware assets and wiring components to support operational standards.
- Conduct system testing and quality assurance checks to verify peak efficiency and readiness.
- Documented service activities, equipment status, work completed, and customer issues in service reports to uphold accuracy of operational records.
- Work across multiple active assignments while following OSHA and NEC requirements and maintaining attention to detail in time-sensitive environments.
Account Manager
1 Year 3 Months- Improved client retention by 20% through proactive communication, organized follow-up, and timely resolution of escalations.
- Managed 15+ client accounts, coordinating service delivery, contract requirements, documentation, quality assurance, and issue resolution.
- Maintained accurate account records and QA documentation while coordinating with internal teams to meet client priorities and service expectations.
- Coordinated with internal teams to maintain accurate account records and QA documentation, aligning with client priorities and service expectations.
Accessioner
1 Year- Processed incoming specimens and entered patient and sample information into a Laboratory Information Management System (LIMS) with a high degree of accuracy.
- Verified records, specimen integrity, and discrepancies while following CLIA, CAP, and HIPAA-related procedures.
- Tracked supplies and prepared testing kits while maintaining equipment readiness to ensure uninterrupted daily operations.
- Tracked supplies, prepared testing kits, and maintained equipment readiness to support consistent daily operations.
Education
B.A. - Political Science
Skills
Quality assurance
Technical Documentation
Data Entry & Record Management
Data reporting
Administrative & Operations Coordination
Client & Account Support
Scheduling & Prioritization
Microsoft 365
CRM & Documentation
Equipment Management
Cross-functional collaboration
Data management
Data compilation
Field Safety Compliance
Languages
Spanish
Native or Bilingual
Timeline
Telecommunications Field Technician
Sterling Services Solutions
10.2024 - 10.2026Read More
Account Manager
Oxy-Gen Laboratories
10.2022 - 01.2024Read More
Accessioner
Oxy-Gen Laboratories
10.2021 - 10.2022Read More
Georgia State University
B.A. from Political Science
Read More