Alana Bryant
ATLANTA
Summary
Customer-focused professional with a background in client relations, case management, and business operations. Experienced in building strong relationships, guiding clients through complex processes, and serving as a trusted point of contact from onboarding through resolution. Known for clear communication, problem-solving, and creating positive client experiences that encourage long-term loyalty. Comfortable working in fast-paced environments, managing competing priorities, and collaborating across teams to support client and business goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Case Manager Supervisor
Morgan & Morgan Law Firm
ATLANTA
01.2026 - Current
- Manage an active caseload while serving as the primary point of contact for clients throughout their legal matters.
- Maintain regular communication with clients, providing updates, answering questions, and ensuring they understand each stage of the process.
- Coordinate with medical providers, insurance carriers, and attorneys to gather information and keep cases moving forward.
- Review records and documentation to ensure files remain organized and accurate.
- Use Salesforce and Litify to track case activity, monitor deadlines, and document client interactions.
- Resolve client concerns promptly while maintaining a high level of service and professionalism.
Senior Client Relations Specialist
The Law offices of Julian Sanders
ATLANTA
11.2024 - 10.2025
- Managed client inquiries and provided timely responses to ensure satisfaction.
- Assisted attorneys in preparing case files and legal documents for client meetings.
- Coordinated communication between clients and legal teams to streamline processes.
- Spoke with prospective clients to understand their concerns and determine how the firm could assist them.
- Guided new clients through the onboarding process, ensuring all required information and documentation were collected.
- Maintained communication between clients and internal teams to support a smooth experience.
- Assisted with scheduling, follow-up, and case coordination while ensuring client questions were addressed promptly.
- Built rapport with clients during stressful situations by providing clear information and responsive support.
Client Experience Manager
Jo Malone London
New York
07.2019 - 12.2022
- Developed long-term relationships with clients by providing personalized service and ongoing support.
- Anticipated client needs and delivered recommendations that aligned with their goals and preferences.
- Handled escalated customer concerns and worked to resolve issues in a timely manner.
- Supported client retention through consistent follow-up and relationship-building efforts.
- Collaborated with leadership to improve the overall customer experience and strengthen client loyalty.
Business Operations Manager
L’Oreal London
New York
05.2014 - 05.2019
- Managed daily operations to enhance customer satisfaction and support business growth.
- Cultivated relationships with clients, employees, and business partners to achieve operational goals.
- Trained and developed team members, fostering a strong service-focused culture.
- Analyzed business performance and implemented process improvements to increase efficiency.
- Contributed to revenue growth through client engagement, retention efforts, and operational excellence.
Education
Bachelor of Science - Business Marketing
University of Phoenix
Tempe, AZ 06.2021 - 05.2025
Skills
- Customer Success Management
- Account Management
- Client Relationship Management
- Customer Retention & Loyalty
- Client Onboarding
- Customer Lifecycle Management
- Stakeholder Management
- Salesforce CRM
- Escalation Resolution
- Strategic Communication
- Cross-Functional Collaboration
- Process Improvement
- Customer Advocacy
- Revenue Growth Support
- Client Engagement Strategies
Timeline
Case Manager Supervisor
Morgan & Morgan Law Firm
01.2026 - Current
Senior Client Relations Specialist
The Law offices of Julian Sanders
11.2024 - 10.2025
Bachelor of Science - Business Marketing
University of Phoenix
06.2021 - 05.2025
Client Experience Manager
Jo Malone London
07.2019 - 12.2022
Business Operations Manager
L’Oreal London
05.2014 - 05.2019