Alana Robinson
Columbus
Summary
Compassionate Laboratory Technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills.
Overview
3
3
years of professional experience
Work History
Forensic Lab Technician
Georgia Bureau of Investigation
Decatur
10.2024 - Current
- Pick up cases, and distribute them when needed.
- Prepared solutions of reagents for use in experiments according to standard procedures.
- Handled administrative tasks for laboratory staff and overall operations.
- Used scientific method to assist colleagues and supervisors with experiments.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Prepared reagents for use in laboratory tests by weighing out chemicals accurately according to formulas provided.
- Performed laboratory testing of chemical samples using HPLC and GC instruments.
- Perform other duties as assigned
Customer Service Representative
Progressive Auto Insurance
Columbus
03.2024 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Analyzed customer needs and provided customized advice on selecting suitable car insurance plans.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Precisely calculated refunds, premiums, and adjustments.
Human Resources Technician
Columbus Consolidated Government
08.2022 - 03.2024
- Provides internal and external customer service for the Human Resources Department.
- Answers multi-line telephone and direct calls.
- Provides administrative support to the Human Resources Department
- Assists the Pension Plan Administrator and Benefits Manager with the pension and the employee’s benefits plans.
- Receives, processes, and distributes department mail.
- Assist job applicants with filling out applications in the Neogov Application Management system.
- Assists employees with tax questions and with changes to direct deposit, health insurance, life insurance, dental insurance, address, and beneficiary information.
- Orders office supplies and equipment; requests maintenance.
- Provide notary public service as needed.
- Assists with employment verifications.
- Carries out a continuous effort to improve operations, and work processes; and works cooperatively and jointly to provide continuous improvement and customer-driven service.
- Created and updated tracking spreadsheets using MS Excel.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
Education
Master of Science - Applied Social Sciences in Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL07.2022
Bachelor of Science - Criminology
University of West Georgia
Carrollton, GA05.2021
Skills
- Data entry
- Customer service
- Presentation Preparation
- Data Entry
- Calibration checks
- Laboratory procedures
- Sample disposal
- Reagent preparation
- Administrative support
- Teamwork
- Laboratory information systems
Accomplishments
- Maintained 3.7 GPA
- A/B Honor Roll
- Awarded a Undergraduate certificate in Forensic Sciences | May 2021
Timeline
Forensic Lab Technician
Georgia Bureau of Investigation
10.2024 - Current
Customer Service Representative
Progressive Auto Insurance
03.2024 - 10.2024
Human Resources Technician
Columbus Consolidated Government
08.2022 - 03.2024
Master of Science - Applied Social Sciences in Criminal Justice
Florida Agricultural And Mechanical University
Bachelor of Science - Criminology
University of West Georgia
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