Summary
Overview
Work History
Education
Skills
Timeline
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Alana Robison

Alana Robison

Kennesaw

Summary

Dynamic and results-driven professional with a proven track record at AMC Movie Theater, Gwinnett county parks and recreation, and planet smoothie making me a well rounded employee, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and fostering a positive work environment. Skilled in inventory management and conflict resolution, consistently delivering exceptional experiences while maintaining high standards of safety and organization.

Overview

3
3
years of professional experience

Work History

AMC Dine in Theater Crew Member

AMC Movie Theater
11.2024 - 07.2025
  • Managed inventory and restocking.
  • Contributed to a professional theater atmosphere by upholding high standards for punctuality, appearance, and preparedness among crew members during all events.
  • Increased front-of-house efficiency through effective usher training and impeccable customer service.
  • Maintained a clean, organized environment for efficiency .
  • Helped maintain a positive work environment through clear communication, teamwork, and conflict resolution when necessary among crew members.
  • Worked as a guest services associate answering calls and helping deal with any inquiries.
  • Worked with food and maintained a food safe environment.

Planet Smoothie Manager

Planet Smoothie
05.2024 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Enhanced customer satisfaction by resolving disputes, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, and onboarding.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Made smoothies, and maintained safe food regulations.

Park and Recreation Intern Assist

Gwinnett County Parks
05.2022 - 08.2022
  • Communicated effectively with diverse groups of visitors, ensuring clear understanding of policies and procedures among all participants.
  • Managed program registrations efficiently, streamlining processes for improved user experience.
  • Assisted in organizing special events and activities, drawing more visitors to the park.
  • Provided exceptional customer service, addressing concerns and answering inquiries promptly.
  • Enhanced visitor experiences by developing and implementing engaging recreational programs.
  • Monitored inventory levels of equipment and supplies; replenished as needed to maintain adequate stock while adhering to budgetary restrictions.
  • Participated in regular staff meetings, contributing valuable ideas and feedback to promote a collaborative work environment and drive continuous improvement initiatives.
  • Maintained clean and safe recreational spaces, ensuring a pleasant environment for guests.
  • Led guided tours of park facilities or natural areas when necessary, showcasing unique features or historical significance to engage audiences.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.

Education

Grayson
Grayson, GA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Stocking and receiving
  • Conflict resolution
  • Store opening and closing
  • Product sales
  • POS system operation
  • Inventory tracking

Timeline

AMC Dine in Theater Crew Member

AMC Movie Theater
11.2024 - 07.2025

Planet Smoothie Manager

Planet Smoothie
05.2024 - 11.2024

Park and Recreation Intern Assist

Gwinnett County Parks
05.2022 - 08.2022

Grayson

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Alana Robison