Alana DeNae Young
Atlanta,GA
Summary
Professional hospitality expert prepared for high-demand service roles. Strong focus on providing exceptional customer experiences, ensuring seamless service, and maintaining a high-energy environment. Known for strong team collaboration, adaptability to changing needs, and keen eye for detail. Skilled in multitasking, managing VIP clientele, and delivering results-driven service in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Owner & Hairstylist
Alana DeNae & Company LLC
06.2020 - Current
- Successfully launched and managed a luxury hair care business specializing in:
- Organic, growth-promoting hair care products.
- Premium hair extensions.
- Provide personalized hair care services tailored to each client's individual needs, resulting in high customer satisfaction and retaining 30+ returning clients in two states.
- Achieved consistent revenue growth while maintaining a commitment to integrity, quality, and innovation in the hair care industry.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Analyzed market trends to identify new opportunities for growth and product development initiatives.
- Coordinated marketing campaigns across multiple platforms to increase customer engagement and sales conversion rates.
Guest Hospitality & Room Service
Bass Pro Shop Big Cypress Lodge & Uncle Bucks Restaurant
03.2020 - 08.2021
- Created a wholesome and welcoming atmosphere by greeting and seating guests.
- Frequently stepped into a serving role, taking room service orders with attention to detail and accuracy.
- Maintained exceptional customer satisfaction through dedication to quality service and attention to guest needs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Education
Cosmetology License -
Tennessee College of Applied Technology
Memphis, TN10.2024
Bachelors - Business Administration, Marketing and Entrepreneurship, African American History
Clark Atlanta University
Atlanta, GA10.2022
Skills
- Strong work ethic
- Venue promotion
- Exceptional customer service
- Professional appearance
- Tableside etiquette
- VIP clientele handling
- Outstanding communication
- Customer service
- Conflict resolution
- Service prioritization
- Salesmanship
- Effective customer upselling
Social Media
Instagram: @AlanaDeNae
Twitter: @TheRealDonn777
Timeline
Owner & Hairstylist
Alana DeNae & Company LLC
06.2020 - Current
Guest Hospitality & Room Service
Bass Pro Shop Big Cypress Lodge & Uncle Bucks Restaurant
03.2020 - 08.2021
Bachelors - Business Administration, Marketing and Entrepreneurship, African American History
Clark Atlanta University
Cosmetology License -
Tennessee College of Applied Technology
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