Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALANI PARKER

Alpharetta

Summary

Customer service professional with over 10 years of experience in field personnel management and issue resolution. Demonstrates strong team management and complex problem-solving abilities. Proven track record in delivering a great experience and prioritizing customer inquiries. Highly adaptable multitasker with a focus on efficiency and effectiveness.

Overview

12
12
years of professional experience

Work History

Dispatcher

Comcast
Norcross
08.2015 - Current
  • Managed technician routes daily to ensure optimal workload coverage.
  • Adjusted plans based on route reviews, traffic patterns, and weather conditions.
  • Participated in team meetings to discuss procedural updates and process changes.
  • Resolved customer complaints regarding service issues and delays effectively.
  • Tracked vehicles with GPS technology, providing timely status updates as required.

911 Operator

Dekalb County Police Department
Tucker
12.2014 - 12.2015
  • Received and dispatched emergency service calls with high accuracy in data entry.
  • Instructed callers on basic first aid techniques during wait for paramedics.
  • Managed large volumes of phone calls while maintaining composure under pressure.

Cashier

Chickfila
Atlanta
07.2013 - 08.2015
  • Delivered timely customer service to address needs and fulfill orders.
  • Provided exceptional support to ensure customer satisfaction in all interactions.

Copy and Print Associate

Staples
Morrow
11.2013 - 07.2015
  • Ensured timely completion of orders through effective multitasking.
  • Operated digital printing presses to produce accurate documents.
  • Created custom projects tailored to customer specifications.
  • Provided prompt customer service by addressing inquiries and resolving issues.
  • Resolved technical issues related to printing and copying processes efficiently.

Education

High School -

Morrow High School
Morrow, GA

Albany State University
Albany, GA

Skills

  • Customer service
  • Data entry
  • Critical thinking
  • Attention to detail
  • Active listening
  • Communication skills
  • Conflict resolution

Timeline

Dispatcher

Comcast
08.2015 - Current

911 Operator

Dekalb County Police Department
12.2014 - 12.2015

Copy and Print Associate

Staples
11.2013 - 07.2015

Cashier

Chickfila
07.2013 - 08.2015

High School -

Morrow High School

Albany State University

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