Alannah Joyce
Peachtree Corners
Summary
Dynamic and dedicated food service professional with extensive experience. Expert in menu memorization and upselling, consistently enhancing customer satisfaction. Proven ability to thrive in high-volume dining environments while collaborating effectively with kitchen staff to ensure seamless service. Passionate about delivering exceptional dining experiences and maintaining high standards of cleanliness.
Overview
8
8
years of professional experience
Work History
Food Runner
Katch Kitchen and Cocktails
Tucker
06.2025 - Current
- Examined trays prior to delivery for correct portion size, temperature, garnish.
- Coordinated timely delivery of food orders to ensure customer satisfaction.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Collaborated with kitchen staff to streamline order preparation and service efficiency.
Server
Hudson Grille
Tucker
10.2024 - 07.2025
- Ensured courteous, prompt service for each guest.
- Trained new servers to enhance service quality and efficiency.
- Monitored customer satisfaction, addressing issues swiftly and effectively.
- Executed side work duties, including beverage preparation and dining area maintenance.
Server /Restaurant Hostess
Local No. 7
01.2021 - 09.2024
- Worked with POS system to place orders, manage bills, and enter tips.
- Explained menu items and suggested appropriate options based on preference or food allergy concerns.
- Pre-bussed tables with each visit and bussed tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining sanitary environments for customers and staff.
Server
Fords BBQ
12.2021 - 01.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction.
- Helped customers with dietary restrictions, allergies and intolerances by working with kitchen staff on alternatives.
Cashier /Kitchen Line Cook
Five Guys
01.2018 - 02.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Followed health, safety and sanitation guidelines while preparing and serving food as well as keeping the restaurant clean.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Skills
- Menu Memorization
- Alcohol Service
- High-volume dining
- Kitchen support
- Works well along side others
References
Analice Mcardle : (470) 905-4432
Crystal Phillips : (678) 497-7220
Timeline
Food Runner
Katch Kitchen and Cocktails
06.2025 - Current
Server
Hudson Grille
10.2024 - 07.2025
Server
Fords BBQ
12.2021 - 01.2022
Server /Restaurant Hostess
Local No. 7
01.2021 - 09.2024
Cashier /Kitchen Line Cook
Five Guys
01.2018 - 02.2019
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