Alauna Jones
Duluth
Summary
Developed key communication and conflict resolution skills in high-security environment, looking to transition into new field. Excel in maintaining safety and order while effectively managing challenging situations. Seeking opportunity to leverage these skills in different professional setting.
Overview
4
4
years of professional experience
Work History
Customer service representative
Enterprise
05.2023 - Current
- Involvement with customer sales, protecting assets, engaging with customers, learning security, inventory management, learning how to de-escalate situations
Sales associate
Footlocker
02.2022 - 05.2023
- Direct involvement with sales
- By using personal sales, I was able to relate to the customer and make a considerable contribution to our sales goals
- I learned the importance of working within a team
Assistant Helper
Early Childhood Center
11.2020 - 05.2021
- Involvement in the supervision and early development of special needs
- I created and planned weekly for the students to engage with one another
Education
Bachelor's degree - Criminal Justice
Harris Stowe State University
12.2024
High School Diploma - undefined
Cape Central High School
Cape Girardeau, MO05.2021
Skills
- Dealing with disabled
- Time management
- Detailed-Oriented
- Organization skills
- 4 years with sales associates experience
- Communication skills
- Microsoft skills
- Paperwork processing
- Data collection
- Active listening
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer service representative
Enterprise
05.2023 - Current
Sales associate
Footlocker
02.2022 - 05.2023
Assistant Helper
Early Childhood Center
11.2020 - 05.2021
High School Diploma - undefined
Cape Central High School
Bachelor's degree - Criminal Justice
Harris Stowe State University
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