Alba Romero

To obtain an administrative position with a company that values quality and strives for excellence, where my bilingual skills and customer service experience will be utilized. Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

• Leading a great team to success, hiring, training, motivating, and performance management.
• Overseeing property and ensuring residents satisfaction.
• Meeting client’s expectations, including preparation of accurate and timely reporting.
• Property payables, expense control, and meeting monthly budget.
• Reporting the property’s financials, occupancy, and expiring leases to the property owners.
• Manage operations, capital budget and track variances.
• Account receivable, handle internal collections, post rental payments.
• Report weekly delinquency and collection activity to owner.
• Greet prospects with a great smile, tour apartments, record prospects data, and follow up.
• Process applications, move in files, renewals, and transfers.
• Perform pre-move out, move out, and move in inspections and make sure apartments are move in ready.
• Resident retention, plan fun activities for residents.
• Outreach marketing to achieve occupancy goals.
• Managing and coordinating persons, activities, and available resources in order to accomplish property objectives as set forth by the Regional Director and property owner.
• Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives.
• Ensure effective communication between leasing and property management team members to achieve goals and objectives.