Alberto Rios
Dalton
Summary
Dynamic McDonald's Shift Manager with a proven track record in operations management and employee training. Expert in cash handling and customer service, consistently enhancing team performance and satisfaction. Recognized for implementing quality assurance controls that improved service efficiency, while fostering a motivated and skilled workforce.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
2
2
years of professional experience
Work History
McDonald's Shift Manager
McDonalds
03.2024 - Current
- Managed daily operations to ensure high standards of service and operational efficiency.
- Trained team members in food safety protocols to maintain compliance with health regulations.
- Monitored performance metrics to identify areas for improvement and implement corrective actions.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Resolved customer complaints swiftly to enhance overall customer satisfaction.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Evaluated employee performance and provided constructive feedback for development.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Southeast High School
Dalton, GASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Team development
- Operations management
Timeline
McDonald's Shift Manager
McDonalds
03.2024 - Current
High School Diploma -
Southeast High School