Alea Johnson
Technical Expert
Smyrna,GA
Summary
Dynamic Technical Expert with a proven track record at Apple, excelling in iPhone repair with a 96% accuracy rate. Adept at mentoring peers and delivering exceptional customer support, leveraging strong problem-solving abilities and effective communication skills to enhance team performance and customer satisfaction.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Technical Expert
Apple
Atlanta, GA
2021 - Current
- Mentor and guide peers daily, fostering their professional growth and skill development by providing personalized feedback and validation
- Consistently achieves excellence in iPhone repair by surpassing Same Unit Repair (SUR) metrics, maintaining a 96% or higher accuracy rate daily
- Provide expert product insights to over 20 customers daily, enabling them to make confident, informed decisions
Technical Specialist
Apple
2020 - 2021
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members
- Diagnosed and resolved customer technical issues while maintaining high standards for service and satisfaction
- Utilized strong problem-solving skills to analyze and troubleshoot diverse technical challenges
Operations Specialist
Apple
2019 - 2020
- Managed inventory processes to ensure optimal stock levels and operational efficiency
- Deployed analytical prowess to identify root causes of inventory discrepancies and implemented corrective actions to improve the accuracy and reliability of the inventory system
- Supported daily stor operations by coordinating product movement, replenishment, and back-of-house processes
Education
Bachelor of Science - Business Administration
Lewis University
Romeoville, IL01-2018
Skills
Customer support
Training and mentoring
Hardware maintenance
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Technical issues analysis
Problem-solving abilities
Friendly and patient
Decision-making
Verbal and written communication
Diagnostic testing
Certification
Google Professional Certification: Project Management
Timeline
Google Professional Certification: Project Management
10-2023
Technical Expert
Apple
2021 - Current
Technical Specialist
Apple
2020 - 2021
Operations Specialist
Apple
2019 - 2020
Bachelor of Science - Business Administration
Lewis University