A'Leah Lee
Fayetteville
Summary
Results-driven professional with a decade of experience in Customer Service, Sales, and Analytics. Strong interpersonal skills developed through extensive educational and professional experiences. Eligible to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Tagger
Amazon Fulfillment Center
12.2024 - Current
- Recorded and tagged company assets in multiple locations to ensure data integrity in management system.
- Entered essential asset details like description, serial number, and location into database.
- Physically attached identification tags to assets while maintaining up-to-date records.
- Verified and updated asset information regularly to ensure accuracy.
- Maintained thorough documentation of tagged assets and their respective locations.
Assistant
Yellaman's Productions LLC
09.2021 - Current
- Executed photography and video projects, delivering exceptional results.
- Organized client appointments to improve operational efficiency.
- Secured new clients through proactive engagement techniques.
- Managed collection of payments and executed cash handling processes accurately.
- Conducted timely bank deposits to support financial integrity.
- Aided in producing compelling content for visual projects.
- Developed flyers and promotional materials to strengthen brand identity.
- Ensured a clean work environment, fostering professionalism during shoots.
CSR - Customer Service Representative
The Home Depot
10.2024 - 02.2025
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Answered product inquiries to facilitate informed purchasing decisions.
- Documented customer interactions in CRM and HOME systems after each engagement.
- Processed orders and returns accurately to streamline operations.
- Maintained composure with upset customers to promote positive experiences.
- Performed warm transfers to appropriate departments for issue resolution.
- Troubleshot product issues promptly to minimize disruption for customers.
- Conducted live chats to assist customers in real-time.
Lyft Driver
Lyft
05.2019 - 09.2024
- Ensured safe and timely transport of passengers to destinations.
- Delivered exceptional customer service to enhance passenger experience.
- Maintained cleanliness and organization of vehicle interior.
Assistant Manager
Dollar Tree
10.2017 - 02.2019
- Guided team with a positive demeanor, encouraging a productive environment.
- Met and exceeded store objectives through targeted leadership.
- Performed cash handling duties with high attention to detail.
- Supervised 3-8 team members per shift, promoting teamwork and efficiency.
- Managed recovery efforts to support inventory levels.
Team Leader/Customer Service
Smoothie King
01.2016 - 01.2017
- Supervised a team of 8 staff members to enhance operational efficiency.
- Conducted daily inventory reconciliation totaling $20,000.
- Managed monthly sales and distribution processes worth $120,000.
- Processed cash and credit card payments to ensure accurate transactions.
- Demonstrated strong customer service skills to resolve inquiries effectively.
Bookkeeping/Admin Asst
Lee Enterprises, LLC
01.2014 - 01.2016
- Managed customer service operations, including answering calls and conducting meetings with customers.
- Balanced accounts receivable and accounts payable accounts to maintain financial accuracy.
- Reconciled accounts payable statements to ensure precise record-keeping.
- Facilitated meetings and scheduled calendar appointments to enhance client engagement.
Education
High school - undefined
Hillgrove High School
Powder Springs, GA01.2016
Skills
- Mentorship and training
- Driving skills
- Leadership and management
- Delivery logistics
- Retail leadership
- Sales performance
- Customer relations
- Organizational effectiveness
- Management
Certification
Driver's License
Languages
English - Native
Additional Information
- EARNED awards for excellence in church outreach ministry, youth choir leader.
- RECEIVED high remarks and compliments from mentors and community professionals for enthusiasm, leadership skills, and peer counseling.
- VOLUNTEERED to speak to youth about peer pressure and things they should value within.
- RECEIVED perfect attendance award for LEE Enterprises (2014-15)
- SUCCESSFUL completion of training in Customer Service Completion (2023)
Timeline
Asset Tagger
Amazon Fulfillment Center
12.2024 - Current
CSR - Customer Service Representative
The Home Depot
10.2024 - 02.2025
Assistant
Yellaman's Productions LLC
09.2021 - Current
Lyft Driver
Lyft
05.2019 - 09.2024
Assistant Manager
Dollar Tree
10.2017 - 02.2019
Team Leader/Customer Service
Smoothie King
01.2016 - 01.2017
Bookkeeping/Admin Asst
Lee Enterprises, LLC
01.2014 - 01.2016
High school - undefined
Hillgrove High School