Results-driven professional with a decade of experience in Customer Service, Sales, and Analytics. Strong interpersonal skills developed through extensive educational and professional experiences. Eligible to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Tagger
Amazon Fulfillment Center
12.2024 - Current
Recorded and tagged company assets in multiple locations to ensure data integrity in management system.
Entered essential asset details like description, serial number, and location into database.
Physically attached identification tags to assets while maintaining up-to-date records.
Verified and updated asset information regularly to ensure accuracy.
Maintained thorough documentation of tagged assets and their respective locations.
Assistant
Yellaman's Productions LLC
09.2021 - Current
Executed photography and video projects, delivering exceptional results.
Organized client appointments to improve operational efficiency.
Secured new clients through proactive engagement techniques.
Managed collection of payments and executed cash handling processes accurately.
Conducted timely bank deposits to support financial integrity.
Aided in producing compelling content for visual projects.
Developed flyers and promotional materials to strengthen brand identity.
Ensured a clean work environment, fostering professionalism during shoots.
CSR - Customer Service Representative
The Home Depot
10.2024 - 02.2025
Resolved customer complaints efficiently to enhance satisfaction levels.
Answered product inquiries to facilitate informed purchasing decisions.
Documented customer interactions in CRM and HOME systems after each engagement.
Processed orders and returns accurately to streamline operations.
Maintained composure with upset customers to promote positive experiences.
Performed warm transfers to appropriate departments for issue resolution.
Troubleshot product issues promptly to minimize disruption for customers.
Conducted live chats to assist customers in real-time.
Lyft Driver
Lyft
05.2019 - 09.2024
Ensured safe and timely transport of passengers to destinations.
Delivered exceptional customer service to enhance passenger experience.
Maintained cleanliness and organization of vehicle interior.
Assistant Manager
Dollar Tree
10.2017 - 02.2019
Guided team with a positive demeanor, encouraging a productive environment.
Met and exceeded store objectives through targeted leadership.
Performed cash handling duties with high attention to detail.
Supervised 3-8 team members per shift, promoting teamwork and efficiency.
Managed recovery efforts to support inventory levels.
Team Leader/Customer Service
Smoothie King
01.2016 - 01.2017
Supervised a team of 8 staff members to enhance operational efficiency.
Warehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai LogisticsWarehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai Logistics