Aleathia Wallace
Dacula
Summary
Highly motivated with an interest to take on new challenges. Skilled in customer service, policy enforcement, communication, and foster positive relationships with diverse populations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cpl. Corrections Officer
Gwinnett County Comprehensive Correctional Facility
03.2006 - Current
- Enhance facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervise inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduce inmate altercations by maintaining consistent enforcement of rules and regulations.
- Support successful emergency response efforts by participating in regular drills and training exercises.
- Promote a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Document information, incident reports and discuss current events
- Provide customer service and administrative task
Retail Sales Associate
Ross Dress for Less
08.2016 - 09.2019
- Experienced with direct involvement with the general public, in provided customer service care., but not limited to cashier services, greeted customers and assisted with product questions, selections, and purchases.
- Maintained a clean and organized store environment, assisted customer with locating items to enhance the overall shopping experience for customers.
- Processed returns, exchanges, or transactions adjusted to accounts resolving customer issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Have a professional attitude, demeanor and performed duties assigned
Caseworker
American Red Cross (Family Emergency Center)
12.2001 - 02.2006
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building with service providers.
- Assessed and evaluated clients' needs, determined eligibility for services such as housing, mental health support, educational or vocational training, in developing individualized plans.
- Conducted initial intake assessments, follow ups as it related to a delivery of services, to stabilize the client in becoming self sufficient.
Resident Advisor
Covenant House
03.1999 - 11.2001
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Provided referral services to homeless youth 14-21. Collaborate with professionals that have input on residents progress for independency.
- Performed intake verification screenings, progress notes, follow ups, and handled petty cash.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
Teacher's Aide
Chama Developmental Day Care
09.1995 - 02.1999
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Participated in parent-teacher conferences, providing valuable input on strategies to support student growth at home.
- Facilitated small group instruction for targeted skill development, boosting overall academic performance.
- Assessed student progress through formative assessments, informing instructional adjustments for optimal learning outcomes.
- Maintained accurate records of student attendance, grades and assessment data as required by school policy.
Education
Bachelor of Arts - Sociology
The College of New Rochelle
Skills
- Interpersonal communication
- Customer service
- Security procedures and emergency response
- Policy enforcement and conflict resolution
- Direct professional services to multiple populations
Certification
- Georgia P.O.S.T certification
- Certification on intoxilyzer 9000
- Standard First Aid and CPR certification
Timeline
Retail Sales Associate
Ross Dress for Less
08.2016 - 09.2019
Cpl. Corrections Officer
Gwinnett County Comprehensive Correctional Facility
03.2006 - Current
Caseworker
American Red Cross (Family Emergency Center)
12.2001 - 02.2006
Resident Advisor
Covenant House
03.1999 - 11.2001
Teacher's Aide
Chama Developmental Day Care
09.1995 - 02.1999
Bachelor of Arts - Sociology
The College of New Rochelle
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