Alec Kennedy
Ringgold
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands. Capable of meeting expectations and learning proficiency in any role offered.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Theater Agent
Geek Squad - Best Buy
08.2024 - Current
- Primary duties included driving and maintaining a work van, installing and educating clients on their new products from Smart TVs and devices to A/V receivers and home theaters.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Department Manager
H&M
10.2023 - 08.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Secure store operations, H&M standards, and best practices
- Provide excellent customer service keeping within the sales budget of allocated hours
- Ability to maintain overall store responsibility in absence of a Store Manager
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Assistant Store Manager
Eddie Bauer
05.2023 - 10.2023
- Eddie Bauer has given me the opportunity to experience a smaller footprint for a retail business
- Customer service is very personal and I have learned a lot about how to create an intimate experience for every customer I come into contact with
- My duties include:
- Cash handling
- Daily opening and closing procedures
- Customer service
- Development of employees through coaching and training
- Scheduling
Head of Production
Liberty Apparel LLC
08.2022 - 05.2023
- I worked at Liberty Apparel during a time of growth and new opportunities
- At the time I started I was the only production employee working out of a barn on the owners property
- From that place we grew production to the point where we moved into a80,000sq
- Ft
- Facility
- My duties included:
- Overseeing3 automatic screen printing presses
- Proofing customer designs and getting approval before proceeding to production
- Quality checking all items produced
Assistant Store Manager
Old Navy
05.2019 - 08.2022
- Through my tenure at Old Navy I held a couple of positions including lead merchandising manager of mens and boys product and production operations manager
- My duties included:
- Facilitating the reception and processing of all products in the store from their arrival to the salesfloor
- Day to day store operations such as scheduling and cash handling
- Recruiting talent
- Planning floorsets and flexing product due to sell through and demand
Education
High school diploma -
Ringgold High School
Ringgold, GA05.2020
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Customer complaint resolution
- Product sales
- Schedule management
- Order fulfillment
- Technical support
- Internet savvy
- Cash Handling
- Merchandising
Certification
- GA State Driver's License
Timeline
Home Theater Agent
Geek Squad - Best Buy
08.2024 - Current
Department Manager
H&M
10.2023 - 08.2024
Assistant Store Manager
Eddie Bauer
05.2023 - 10.2023
Head of Production
Liberty Apparel LLC
08.2022 - 05.2023
Assistant Store Manager
Old Navy
05.2019 - 08.2022
- GA State Driver's License
High school diploma -
Ringgold High School
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