Job Search Status
Open to workDesired start date: 2 weeks notice
Work Type
Part TimeFull TimeContract WorkGig WorkConsultingLocation Preference
RemoteHybridOn-SiteLocation: Newnan, GA
Open to relocation: No
Open To Work
Alecia Mitchell
Newnan
Work Preference
Summary
Strategic and results-oriented leader with 15+ years of progressive experience across financial aid administration, client services, operations management, and cross-functional leadership. Proven track record of enhancing operational efficiency, maximizing revenue, and driving team performance in fast-paced, compliance-driven environments. Adept at leading diverse teams, improving processes, and fostering stakeholder relationships with empathy and professionalism. Recognized for strong communication, analytical acumen, and a solution-focused approach to client and vendor engagement.
Overview
20
20
years of professional experience
Work History
Remote Reentry Specialist
ECPI University
04.2025 - Current
- Spearheaded end-to-end financial aid operations, achieving 90%+ completion of student financial packages and down payments prior to enrollment.
- Supervised and developed financial aid teams; led onboarding, professional development, and cross-training initiatives.
- Ensured federal, state, and institutional compliance for Title IV, VA Benefits, Tuition Assistance, and third-party grants/scholarships.
- Acted as a key contributor in financial forecasting and revenue planning.
- Maintained high standards of service excellence in resolving student concerns, streamlining processes, and supporting enrollment growth.
Remote Financial Assistance Advisor
ECPI University
04.2023 - Current
- Spearheaded end-to-end financial aid operations, achieving 90%+ completion of student financial packages and down payments prior to enrollment.
- Supervised and developed financial aid teams; led onboarding, professional development, and cross-training initiatives.
- Ensured federal, state, and institutional compliance for Title IV, VA Benefits, Tuition Assistance, and third-party grants/scholarships.
- Acted as a key contributor in financial forecasting and revenue planning.
- Maintained high standards of service excellence in resolving student concerns, streamlining processes, and supporting enrollment growth.
Campus Director of Financial Assistance
ECPI University
04.2022 - 04.2023
- Spearheaded end-to-end financial aid operations, achieving 90%+ completion of student financial packages and down payments prior to enrollment.
- Supervised and developed financial aid teams; led onboarding, professional development, and cross-training initiatives.
- Ensured federal, state, and institutional compliance for Title IV, VA Benefits, Tuition Assistance, and third-party grants/scholarships.
- Acted as a key contributor in financial forecasting and revenue planning.
- Maintained high standards of service excellence in resolving student concerns, streamlining processes, and supporting enrollment growth.
Student Accounts Coordinator
ECPI University
06.2019 - 04.2022
- Spearheaded end-to-end financial aid operations, achieving 90%+ completion of student financial packages and down payments prior to enrollment.
- Supervised and developed financial aid teams; led onboarding, professional development, and cross-training initiatives.
- Ensured federal, state, and institutional compliance for Title IV, VA Benefits, Tuition Assistance, and third-party grants/scholarships.
- Acted as a key contributor in financial forecasting and revenue planning.
- Maintained high standards of service excellence in resolving student concerns, streamlining processes, and supporting enrollment growth.
Funeral Services Assistant
Fisher Funeral Home
08.2020 - 01.2021
- Managed consultations for grieving families, ensuring compassionate service while securing contracts, preneed agreements, and resolving balances.
- Coordinated logistics for local and national remains transportation; collaborated with funeral directors and external partners.
- Designed digital obituaries and service programs, ensuring accurate and respectful representation.
Shift Manager
7-Eleven (Roadrunner)
02.2020 - 08.2020
- Reduced shrinkage by identifying and correcting inventory losses and improving compliance with operational standards.
- Managed store operations, staff training, shift scheduling, inventory control, and cash management across multiple shifts.
Sales Associate
7-Eleven (Roadrunner)
02.2019 - 02.2020
- Reduced shrinkage by identifying and correcting inventory losses and improving compliance with operational standards.
- Managed store operations, staff training, shift scheduling, inventory control, and cash management across multiple shifts.
Student Finance Support Specialist
ECA - Virginia College
05.2018 - 12.2018
- Provided expert financial counseling on aid eligibility and debt management; interpreted federal and institutional policies for students and families.
- Led team training initiatives focused on trust-building, client rapport, and regulatory compliance.
Collections Specialist
National Credit Systems
08.2017 - 03.2018
- Negotiated debt repayment terms within FDCPA guidelines for residential leases and educational accounts.
- Conducted inbound and outbound communications with a focus on resolution and regulatory compliance.
Senior Financial Aid Administrator
Atlanta School of Massage
06.2015 - 05.2017
- Developed SOPs and financial contracts ensuring full compliance with federal regulations and accrediting bodies.
- Acted as primary liaison during audits and successfully resolved outstanding documentation issues.
Business Operations Manager
Career Education Corporation
01.2013 - 11.2014
- Directed financial aid and operations teams; resolved outstanding balances, stipends, and vendor payments.
- Revamped underperforming areas, resulting in increased operational productivity and revenue within 120 days.
Associate Financial Aid Administrator
Career Education Corporation
07.2012 - 01.2013
- Directed financial aid and operations teams; resolved outstanding balances, stipends, and vendor payments.
- Revamped underperforming areas, resulting in increased operational productivity and revenue within 120 days.
Director of Veteran Services
Corinthian Colleges Inc.
01.2009 - 07.2012
- Led financial aid planning and secured funding for military and civilian students.
- Developed veteran-specific aid checklists and streamlined communications, increasing funding acquisition and student satisfaction.
- Contributed to enrollment growth by aligning funding strategies with admissions efforts.
Senior Finance Planner
Corinthian Colleges Inc.
10.2008 - 01.2009
- Led financial aid planning and secured funding for military and civilian students.
- Developed veteran-specific aid checklists and streamlined communications, increasing funding acquisition and student satisfaction.
- Contributed to enrollment growth by aligning funding strategies with admissions efforts.
Collections Team Lead
Portfolio Recovery Associates
01.2007 - 10.2008
- Mentored team in effective collections practices; provided second-tier negotiations to secure past due payments.
- Regularly exceeded monthly collection goals by 42%+, while maintaining compliance with regulatory standards.
Account Collections Representative
Portfolio Recovery Associates
02.2006 - 01.2007
- Mentored team in effective collections practices; provided second-tier negotiations to secure past due payments.
- Regularly exceeded monthly collection goals by 42%+, while maintaining compliance with regulatory standards.
Education
Tax Preparer -
H&R Block
06.2020
Associate of Science - undefined
Colorado Technical University
Colorado Springs, CO06.2015
U.S. Army Veteran - 88M – Motor Transportation
Ft. Eustis, VA01.2005
Skills
- Financial Operations & Compliance (Title IV, VA, State Aid)
- Cross-Functional Team Leadership & Coaching
- Client & Vendor Relationship Management
- Revenue Stabilization & Forecasting
- Financial Aid & Student Accounts Administration
- Process Development & Optimization
- Strategic Communication (Written & Verbal)
- Data Analysis & Reporting
- Microsoft Office Suite & Financial Platforms
- Training & Professional Development
- Time Management & Organizational Skills
- Debt Recovery & Collections Compliance (FDCPA, FERPA, HIPAA)
Timeline
Remote Reentry Specialist
ECPI University
04.2025 - Current
Remote Financial Assistance Advisor
ECPI University
04.2023 - Current
Campus Director of Financial Assistance
ECPI University
04.2022 - 04.2023
Funeral Services Assistant
Fisher Funeral Home
08.2020 - 01.2021
Shift Manager
7-Eleven (Roadrunner)
02.2020 - 08.2020
Student Accounts Coordinator
ECPI University
06.2019 - 04.2022
Sales Associate
7-Eleven (Roadrunner)
02.2019 - 02.2020
Student Finance Support Specialist
ECA - Virginia College
05.2018 - 12.2018
Collections Specialist
National Credit Systems
08.2017 - 03.2018
Senior Financial Aid Administrator
Atlanta School of Massage
06.2015 - 05.2017
Business Operations Manager
Career Education Corporation
01.2013 - 11.2014
Associate Financial Aid Administrator
Career Education Corporation
07.2012 - 01.2013
Director of Veteran Services
Corinthian Colleges Inc.
01.2009 - 07.2012
Senior Finance Planner
Corinthian Colleges Inc.
10.2008 - 01.2009
Collections Team Lead
Portfolio Recovery Associates
01.2007 - 10.2008
Account Collections Representative
Portfolio Recovery Associates
02.2006 - 01.2007
Associate of Science - undefined
Colorado Technical University
U.S. Army Veteran - 88M – Motor Transportation
Tax Preparer -
H&R Block
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