ALECIA SKROBOT
Summary
Dynamic and results-driven Project Manager & Customer Service Specialist with over 20 years of experience driving operational success. Adept at managing cross-functional teams, optimizing workflows, and enhancing client relationships to achieve business objectives. Known for problem-solving, strategic planning, and delivering projects ahead of schedule while maintaining high customer satisfaction.
Overview
21
21
years of professional experience
Work History
Project Manager
BROADVIEW SOLUTIONS
08.2024 - 03.2025
- Secured a multi-million-dollar contract through strategic business development
- Optimized operations by mastering a new enterprise software system
- Advanced collaboration with clients, contributing to expanded business prospects.
- Completed a challenging, multi-faceted project six weeks early with a 58% profit margin.
- Executed three projects that resulted in a minimum profit margin of 36%.
Project Manager
ACUATIVE
10.2022 - 07.2024
- Managed end-to-end project execution for wireless, telephony, and structured cabling technologies
- Simultaneously handled multiple field service engagements, one ranking in the companys top three
- Ensured project scope, schedule, and budget alignment with internal and external stakeholders
- Achieved a 97% project success rate by enhancing internal processes and proactive problem-solving
- Managed a top 3 company account, maintaining a 35% margin with a 98% success rate through strategic planning and resource allocation
- Completed one project with a 100% success rate, delivering on time and meeting all objectives
Talent Advisor
RANDSTAD SOURCERIGHT
03.2021 - 10.2022
- Company Overview: (Contract)
- Oversaw daily interview sessions with up to 12 candidates, assessing their expertise.
- Managed recruitment pipelines by implementing targeted talent acquisition efforts to consistently achieve goals.
- Recognized as a leader within the department for providing clear guidance.
Project Coordinator
GENESIS NETWORKS
04.2020 - 03.2021
- Company Overview: (formerly Onepath)
- Facilitated team operations, resource allocation, and subcontractor management
- Secured better vendor pricing, decreasing total expenses.
Senior Project Manager
GENESIS NETWORKS
04.2016 - 03.2021
- Company Overview: (formerly Onepath)
- Managed $4.5M in annual project engagements, securing the largest new customer in five years
- Drove 98% project success rate by implementing strategic collaboration and process improvements
- Developed custom reporting tools to track progress and KPIs, ensuring data-driven decision-making
Senior Customer Service Representative
MOMAR INC.
12.2003 - 03.2016
- Managed 60-75 daily customer inquiries, ensuring high-quality support and issue resolution
- Maintained 99% order accuracy, consistently recognized as a top performer
- Led and trained junior representatives, improving team efficiency and onboarding processes
Division Coordinator & Event Planner
MOMAR INC.
- Coordinated logistics and procurement for large-scale operations, securing 35% cost reductions in shipping
- Organized $100K+ budget trade shows and annual sales meetings, enhancing brand presence and engagement
- Secured vendor agreements, achieving a 30% reduction in lodging expenses.
Skills
- Project Management & Execution
- Client Relationship Management
- Process Improvement & Optimization
- Budget & Cost Control
- Strategic Planning & Risk Management
- Vendor & Stakeholder Coordination
- Leadership & Team Training
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Salesforce & CRM Tools
- Project Management Software (MS Project, Monday, Smartsheet)
- Data Analysis & Reporting
Additional Information
Strong leadership, problem-solving, and interpersonal skills., Experience managing cross-functional teams in fast-paced, high-stakes environments., Passion for continuous learning and professional growth.
References
References available upon request.
Timeline
Project Manager
BROADVIEW SOLUTIONS
08.2024 - 03.2025
Project Manager
ACUATIVE
10.2022 - 07.2024
Talent Advisor
RANDSTAD SOURCERIGHT
03.2021 - 10.2022
Project Coordinator
GENESIS NETWORKS
04.2020 - 03.2021
Senior Project Manager
GENESIS NETWORKS
04.2016 - 03.2021
Senior Customer Service Representative
MOMAR INC.
12.2003 - 03.2016
Division Coordinator & Event Planner
MOMAR INC.
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