Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleighna Gilbert

Server
Fortson

Summary

Dynamic hospitality professional with a strong work ethic and expertise in guest engagement, honed at Texas Roadhouse Steakhouse. Proven ability to enhance customer experiences through personalized service and effective teamwork, leading to increased repeat business. Skilled in safe food handling and adept at resolving customer complaints to maintain positive relationships.

Overview

8
8
years of professional experience

Work History

Server

Texas Roadhouse Steakhouse
01.2023 - 06.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Lead Bartender

Mexico Lindo Bar & Grill
12.2021 - 12.2023
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Closed out cash register and prepared cashier report at close of business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.

Server

Red Robin
02.2017 - 12.2019
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Education

Master of Arts - Clinical Mental Health Counseling

Columbus State University
Columbus, GA
05.2001 -

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ
05.2001 -

Skills

Strong work ethic

Safe food handling

Guest engagement

Hospitality service expertise

Teamwork Collaboration

Strong communication skills

Timeline

Server

Texas Roadhouse Steakhouse
01.2023 - 06.2025

Lead Bartender

Mexico Lindo Bar & Grill
12.2021 - 12.2023

Server

Red Robin
02.2017 - 12.2019

Master of Arts - Clinical Mental Health Counseling

Columbus State University
05.2001 -

Bachelor of Arts - Psychology

University of Arizona
05.2001 -

Similar Profiles

CREATE PROFILE
Aleighna GilbertServer