Aleika Looby
Smyrna
Summary
Pursuing Healthcare Customer Service Representative position leveraging six years of combined experience in customer service and medical environments. An unnatural complexity emerges through my mastery of CRM software alongside insurance verification and HIPAA compliance to elevate patient and client interactions. Exhibited proficiency in handling large call volumes while sustaining satisfaction rates exceeding 95% within dynamic work settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Representative
COUNTRY Financial
06.2024 - 10.2024
- Consulted with clients to identify optimal insurance solutions, resulting in personalized coverage recommendations
- Executed policy processing and renewals with 100% accuracy, ensuring compliance with regulatory standards
- Collaborated with underwriters and agents to deliver comprehensive client support and maintained detailed CRM documentation of client interactions and policy updates
Medical Receptionist
Abbydek Family Medical Practice
01.2019 - 05.2024
- Implemented an efficient patient tracking system that increased return visit rates by 25%
- Managed electronic medical records, ensuring accurate data collection and HIPAA compliance
- Conducted insurance verification for over 50 patient appointments daily, enhancing front office operations
Call Center Representative
St. John's University
06.2018 - 05.2024
- Managed monthly budget reconciliation across three campus locations, ensuring financial accuracy and accountability
- Resolved complex student housing issues through cross-functional team collaboration, enhancing operational efficiency
- Maintained a 95% satisfaction rate while handling high-volume calls from students, staff, and parents by expertly utilizing CRM software for detailed documentation and account management
Technical Support Representative
Charter Communications-Spectrum
06.2019 - 05.2020
- Resolved over 50 daily technical issues related to cable, internet, and voice services, consistently achieving customer satisfaction ratings above 90% through effective communication
- Diagnosed and troubleshot complex technical problems, maintaining a professional demeanor to ensure customer confidence and issue resolution
Education
Bachelor of Arts - Liberal Arts
Medgar Evers College
Brooklyn, NY01.2018
Skills
- Customer Service Excellence
- CRM Software Proficiency
- Customer Relationship Management
- Data Entry
- Medical Records
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Computer Skills
- Microsoft Office
- Written Communication
Certification
Medical Billing & Coding
Timeline
Client Service Representative
COUNTRY Financial
06.2024 - 10.2024
Technical Support Representative
Charter Communications-Spectrum
06.2019 - 05.2020
Medical Receptionist
Abbydek Family Medical Practice
01.2019 - 05.2024
Call Center Representative
St. John's University
06.2018 - 05.2024
Bachelor of Arts - Liberal Arts
Medgar Evers College
Medical Billing & Coding
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