Alejandra Barboza

As an amnesty technician, good floor health is the main priority, access the AR using SRBS vest to troubleshoot issues on the AR floor.

Follow strict safety protocols during and before accessing the floor, respond to various errors from area associates such as verifying missing items and retrieving fallen products from the robotics floor.

• Authorized to perform light repairs to Amazon Robotic Drive unit.
• Communicated with RME and made tickets for drives that required further repair
• Maintain Amazon Robotics drives and bins by clearing crashes, clearing objects underneath drives and reporting heavy situations to Facilities.

At my time in Amazon i was also a Packer, my duties included:

• Amazon fulfillment center experience (picking, packing, stowing, sorting)
• Proficient with handheld RF scanners and Amazon inventory systems
• Packing items securely for shipment to prevent damage
• Meeting daily UPH (Units Per Hour) and productivity targets
• Knowledge of Amazon safety policies and warehouse standards
• Ability to lift 50 lbs and work long shifts on foot
• Team player with strong communication skills
• Adapts quickly to changing tasks and priorities

Inbound call canter interpreter. Most calls consisted of insurance claims, medical and medical billing offices, WIC/ applications for social services, Spectrum (troubleshooting and billing), Attorney's offices, and Emergency 911 dispatcher calls.

• Provided strict renditions of the messages
• Adapt a product or service for use in a different language and culture.
• Followed all policies and procedures related to information confidentiality and interpreter ethics.
• Adjusted to rapidly changing circumstances and priorities. React calmly and effectively in emergency situations.
• Served as a patient advocate to meet customers' expectations. Interpersonal skills in sensitive situations; Working under pressure.

As a residential home cleaner, I did both regular and deep cleans. A typical clean included; bathrooms(sink,toilet, shower), bedrooms (master bedroom and closet),kitchens, sterling silver appliances, fridge(inside/out), mopped floors, dusting, sweeping, vacuuming (carpet and furniture), took trash out, etc.

Organized cleaning materials and washed them at the end of my shift. Cleaned clients home according to their cleaning supply preference.

• Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
• Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.

ARC is a nonprofit organization, I worked in outbound call center, greeted potential and current donors with a script. Updated addresses for new donors and scheduled pick ups for previous donors. Cancelled and rescheduled pickups. Greeted new donors with a scrip and explained the organization, ask if they'd like to become donors.

On December 2017, I was promoted to Full Time, as a customer service agent. I was given more responsibilities such as, receive calls from donors to schedule picks up, investigate why items weren't picked up/rescheduling. Call donors on the "optional call list". Update routes, address, help with new scripts for Schedulers. Called Spanish speaking households to schedule donation pick up.