Summary
Overview
Work History
Education
Skills
Timeline
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Alejandro Ortiz-Martinez

Atlanta

Summary

Bilingual Sales and Customer Service Specialist with over five years of experience in automotive sales, customer engagement, and support roles. Demonstrates proven success in managing client relationships, closing high-value deals, and utilizing CRM platforms to optimize follow-up and lead management. Skilled in both English and Spanish, with strong communication and translation abilities that support diverse clientele. Experienced in internet sales, product demonstrations, and working with both TAX ID and social security clientele for finance approvals. Currently pursuing a Bachelor of Science in Journalism and Emerging Media with a concentration in Broadcast Journalism, bringing excellent presentation and interpersonal skills to every role.

Overview

7
7
years of professional experience

Work History

Sales/ Product Specialist

Gwinnett Place Nissan
08.2021 - 06.2025
  • Prospected for new and existing clientele by contacting incoming leads, orphan leads, prior sold customers, and untouched leads
  • Worked with TAX ID clientele (as well as social) to complete and gather all bank approval requirements for finance to be able to fund deal
  • Completed daily tasks on CRM E- Leads, scheduled new tasks for strong follow up and listed manager review for manager follow up

Sales/ Product Specialist

Regal Nissan of Roswell
09.2023 - 01.2024
  • Developed a high knowledge set of all inventory in-order to give a thorough and professional product demonstration and to answer questions from customers
  • Completed internet sales process by reading lead, answering lead through call, text, email/ ovideo, scheduling appointment and including notes.
  • Translated for finance when pitching to spanish clientele, word by word translation on warranties and maintenance plans.

Internet Sales

Mike Rezi Nissan of Atlanta
06.2023 - 08.2023
  • Utilized CRM E-Leads to respond to customer inquiries, while using tools such as Co-Video, Mastermind Revenue Radar, and KBB appraisals
  • Maintained in depth knowledge of vehicle features, finance options and specials to assist clients
  • Conducted strong follow up on sold and unsold prospects

Sales Person / Customer Service

T-Mobile
09.2019 - 08.2020
  • Sold a wide range of phones, tablets, and accessories through displaying extraordinary customer care
  • Familiarized information on cellular plans and models to align and fit into the consumer’s tastes and preferences

Security Officer / Front Desk Personal

Northside Hospital Professional Center
01.2018 - 03.2020
  • Assisted tenants with inquiries on building policies, and addressed questions and concerns from persons entering the establishment
  • Operated multiple lines of communication including the mainline telephone console, radio codes, intercom, and front desk tenant communication

Education

Bachelor of Science - Journalism and Emerging Media

Kennesaw State University
07.2025

Skills

  • - Fluent in Spanish and English including translations
  • - CRM Proficiency / Video Product Demonstrations / Provision
  • - Intermediate knowledge in Microsoft office, file management, negotiation and customer relations

Timeline

Sales/ Product Specialist

Regal Nissan of Roswell
09.2023 - 01.2024

Internet Sales

Mike Rezi Nissan of Atlanta
06.2023 - 08.2023

Sales/ Product Specialist

Gwinnett Place Nissan
08.2021 - 06.2025

Sales Person / Customer Service

T-Mobile
09.2019 - 08.2020

Security Officer / Front Desk Personal

Northside Hospital Professional Center
01.2018 - 03.2020

Bachelor of Science - Journalism and Emerging Media

Kennesaw State University

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Alejandro Ortiz-Martinez