Alek Douangchak
Duluth
Summary
Dedicated professional with extensive experience in inventory management, supply chain, and logistics. Skilled in optimizing inventory processes to enhance accuracy, reduce discrepancies, and improve operational efficiency.
Known for attention to detail, exceptional organizational skills, and a proactive approach to problem-solving
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Lowe's
09.2023 - 01.2025
- Managed complex financial transactions daily while assisting customers with product-related inquiries to provide tailored solutions.
- Supported inventory operations by coordinating product movement, including unloading/loading goods, organizing stockrooms, and ensuring accurate labeling for customer pickups.
- Conducted regular inventory checks to minimize stock discrepancies and enhance product availability.
- Deescalated challenging customer situations with professionalism, ensuring positive experiences and encouraging repeat business.
Detail Specialist
Tesla
11.2020 - 01.2021
- Inspected and prepared vehicles for delivery, ensuring all inventory records matched physical stock.
- Identified and resolved inventory discrepancies during vehicle preparation, collaborating with team members to enhance inventory accuracy and operational efficiency.
- Streamlined inventory handling processes, contributing to the timely and efficient delivery of vehicles.
- Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
Bakery Clerk
Costco
10.2022 - 01.2023
- Monitored and maintained bakery inventory levels, coordinating with suppliers and team members to ensure consistent stock availability.
- Packaged and baked goods according to corporate specifications, maintaining quality standards and exceeding customer expectations.
- Assisted in cross-department inventory management during peak periods, contributing to overall operational success.
- Provided exceptional customer service by addressing inquiries, fulfilling special orders, and ensuring satisfaction.
Cashier
Chick-fil-A
09.2014 - 03.2015
- Processed a high volume of financial transactions with precision, contributing to increased sales and customer satisfaction.
- Conducted daily inventory checks to ensure stock availability and accuracy, facilitating smooth front-of-house operations.
- Resolved customer concerns promptly, creating positive solutions to encourage repeat business and improve overall satisfaction.
- Maintained an organized and professional workspace, supporting seamless day-to-day operations.
Education
BBA - Business Administration
Georgia State University
Atlanta, GA12-2024
Skills
- Inventory tracking systems and reporting
- Advanced proficiency in Microsoft Office Suite (Excel, Access, Word)
- Financial analysis and logistical operations
- Exceptional attention to detail and accuracy
- Customer relations and satisfaction enhancement
- Team training, leadership, and collaboration
- Problem-solving, conflict resolution, and adaptability
Timeline
Customer Service Specialist
Lowe's
09.2023 - 01.2025
Bakery Clerk
Costco
10.2022 - 01.2023
Detail Specialist
Tesla
11.2020 - 01.2021
Cashier
Chick-fil-A
09.2014 - 03.2015
BBA - Business Administration
Georgia State University
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