Alek Plum
Decatur
Summary
Service-oriented professional focused on delivering exceptional customer experiences. Successful at maintaining compliance with health and safety standards, while enhancing customer satisfaction and operational efficiency. Proven ability to manage operations effectively while providing team leadership and quality assurance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mikes
Decatur
04.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained compliance with health, safety, and regulatory standards consistently.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted regular meetings with senior management team to review progress against established objectives.
Quality Control Inspector
Hello Fresh Warehouse
Newnan
01.2022 - 01.2023
- Inspected products for quality assurance before packaging and shipment.
- Followed safety protocols to minimize hazards in the warehouse environment.
- Collaborated with team members to ensure seamless workflow and communication.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
Call Center Representative
Sundance Vacations
Tamaqua
02.2020 - 04.2021
- Utilized CRM software to track customer interactions and update account details.
- Demonstrated strong communication skills while handling customer complaints and feedback.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
High School Diploma -
Hamburg High School
Hamburg, PA06-2015
Some College (No Degree) -
Reading Area Community College
Reading, Pennsylvania, PASkills
- Customer service
- Quality assurance
- Training and coaching
- Efficient multi-tasker
- Effective communication
- Inventory control
Certification
ServSafe Food Manager
Timeline
General Manager
Jersey Mikes
04.2023 - Current
Quality Control Inspector
Hello Fresh Warehouse
01.2022 - 01.2023
Call Center Representative
Sundance Vacations
02.2020 - 04.2021
High School Diploma -
Hamburg High School
Some College (No Degree) -
Reading Area Community College