Alekya Maramreddy
Atlanta
Summary
Strategic ServiceNow consultant with 7+ years of experience in designing enterprise-level solutions, optimizing workflows, and leading digital transformation initiatives. Adept at collaborating with C-suite executives and enterprise architects to deliver scalable, outcome-focused ServiceNow implementations. Proficient in aligning technology strategies with business objectives to drive value, enhance platform health, and support governance frameworks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Consultant
ServiceNow
09.2021 - Current
- Partnered with enterprise architects and platform owners to establish technical governance and instance strategies, ensuring alignment with business objectives.
- Led workshops to define outcome-focused roadmaps and guided clients in adopting ServiceNow best practices.
- Designed and implemented advanced workflows, driving operational efficiencies of 40% across IT processes.
- Reviewed and optimized configurations, ensuring platform health and adherence to leading practices.
Senior Technical Support Engineer
ServiceNow
12.2017 - 11.2024
- Delivered expert guidance on platform reliability and optimization, fostering client trust and platform adoption.
- Identified and remediated non-compliant configurations, improving system performance and user satisfaction.
- Authored and refined knowledge base articles, contributing to industry thought leadership.
Education
Computer Engineering
University of Houston, Clear Lake
05.2017
Information Technology
Jawaharlal Nehru Technological University
06.2014
Skills
- Enterprise Architecture: Instance strategy, technical governance, core data modeling, integrations, and configuration management
- ServiceNow Expertise: ITSM, HR Service Delivery, Service Portal, Workflows, Flow Designer, and platform health optimization
- Consulting & Leadership: Process improvement, stakeholder engagement, governance frameworks, and roadmap development
- Technical Proficiency: REST/SOAP APIs, JavaScript, AngularJS, JSON, XML, MySQL, MariaDB
- Strategic Planning: Business value identification, road mapping, large-scale enterprise program management
Certification
- Certified System Administrator (ServiceNow)
- Certified Application Developer (ServiceNow)
- Certified Implementation Specialist – ITSM (ServiceNow)
Accomplishments
- Successfully guided large-scale ServiceNow implementations across Fortune 500 companies.
- Recognized for driving platform health improvements and delivering advisory recommendations that accelerated client outcomes.
- Developed and deployed integrations that enhanced business workflows by streamlining multi-system data transfers.
Timeline
Senior Technical Consultant
ServiceNow
09.2021 - Current
Senior Technical Support Engineer
ServiceNow
12.2017 - 11.2024
Information Technology
Jawaharlal Nehru Technological University
Computer Engineering
University of Houston, Clear Lake
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