Alessandra Villatoro

Currently employed at Amazon, I contribute to a positive work environment through teamwork and support. Managed multiple tasks simultaneously while maintaining attention to detail. I gained hands-on experience in a fast-paced, high-volume environment. I've developed strong skills in the short time I have been here: management, organization, and problem-solving. I take pride in being dependable, working efficiently under pressure, and always being willing to learn and take on new challenges.

• Ensured a positive dining experience for every guest.
• Trained new waitstaff on menu items and service protocols.
• Demonstrated proper food handling and hygiene practices to staff.
• Coordinated with kitchen staff to ensure timely food delivery.
• Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
• Provided guidance to new waiters in learning the menu items and their ingredients.
• Instructed waiters on how to respond appropriately to customer complaints or inquiries.
• Demonstrated proper methods of taking orders from customers accurately and efficiently.

• Known for maintaining a positive attitude, solving problems calmly, and creating a smooth checkout experience for every customer.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balance throughout shifts.
• Assisted customers with product inquiries and provided recommendations.
• Handled returns and exchanges according to store policies.
• Ensured cleanliness and organization of the checkout area.
• Collaborated with team members to manage peak hours effectively.
• Trained new cashiers on procedures and customer service standards.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.