Aleta Moore
Atlanta
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager(part-time)
Dollar Tree
Green Tree
05.2018 - 08.2019
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Answered customer questions and addressed problems and complaints by empathetically, listening and offering a solution in person and via phone.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Payment Specialist I
UPMC Corporate Services-Treasury Department
Pittsburgh
01.2014 - 08.2019
- Maintained up-to-date knowledge of applicable laws governing payment processes.
- Processed payments for various patients in a timely manner.
- Monitored cash flow by tracking all incoming and outgoing funds.
- Researched discrepancies related to patients accounts and payments.
- Provided customer service support through phone, email, or other communication channels.
- Prepared documentation for payments that must be transferred or refunded.
Remote Verification Specialist
SJV Data Solutions
Kennesaw
02.2021 - 12.2022
- Responsible for verifying the accuracy and integrity of information offer related insurance or other financial record
- Updating and maintaining information in databases and systems.
- Communicating with patients, clients, insurance companies, or other stakeholders to obtain and verify information.
- Ensuring adherence to relevant policies, procedures, and regulations.
- Identifying and resolving discrepancies or issues related to verification.
Business Services Coordinator
UPMC Corporate Services-Treasury Department
Pittsburgh
06.2013 - 01.2014
- Tracked performance metrics such as response time, number of calls handled per hour.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Maintained records of all client interactions, inquiries, and complaints.
- Developed strategic plans for achieving operational objectives related to customer service goals.
- Provided administrative support for internal departments including scheduling meetings and organizing documents.
- Analyzed data from customer surveys to identify areas for improvement in terms of quality of service provided.
Tax Examiner
Georgia Department of Revenue
Eastpointe
03.2008 - 02.2013
- Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
- Prepared reports summarizing the results of audits or examinations.
- Responded to inquiries from taxpayers regarding their accounts or payments due.
- Negotiated payment plans with delinquent taxpayers when needed.
- Processed paperwork associated with appeals filed by taxpayers against assessment decisions made by the agency.
Data Entry Transcribe
Georgia Department of Revenue
Hapeville
06.2007 - 02.2008
- Compiled reports summarizing the results of transcribed data sets.
- Proofread documents prior to submission for accuracy and completeness.
- Identified potential errors in recorded material before beginning the transcription process.
- Organized and archived all transcribed documents according to established guidelines.
- Coordinated with team members to distribute workload and ensure consistent quality across all documents.
Education
Associate of Arts - Interior Design
Art Institute of Pittsburgh
Pittsburgh, PA05-1981
Skills
- Attention to detail
- Problem resolution
- Critical thinking
- Customer service
- Communication skills
- Time management
- Team collaboration
- Teamwork and collaboration
Timeline
Remote Verification Specialist
SJV Data Solutions
02.2021 - 12.2022
Assistant Store Manager(part-time)
Dollar Tree
05.2018 - 08.2019
Payment Specialist I
UPMC Corporate Services-Treasury Department
01.2014 - 08.2019
Business Services Coordinator
UPMC Corporate Services-Treasury Department
06.2013 - 01.2014
Tax Examiner
Georgia Department of Revenue
03.2008 - 02.2013
Data Entry Transcribe
Georgia Department of Revenue
06.2007 - 02.2008
Associate of Arts - Interior Design
Art Institute of Pittsburgh
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