Alex Farmer
USTOMER SERVICE REPRESENTATIVE - TEAM LEAD
Gainesville
Summary
Dedicated Customer Service Representative with over four years of experience providing exceptional support in fast-paced environments. Proven history of meeting and exceeding customer expectations while handling high volumes of calls, emails, and chats with efficiency. Sales and service expert with in-depth knowledge of customer service protocols and best practices. Strong interpersonal skills with a focus on compassionate problem-solving and goal-driven success.
Overview
10
10
years of professional experience
Work History
CEO/Manager of Operations
Laces Unlimited LLC
01.2020 - 11.2024
Delivered high-quality customer service by actively listening and addressing customer needs through multiple communication channels.
Managed high call and email volumes, consistently meeting personal, team, and company performance goals.
Supervised daily operations, ensuring efficiency and quality in service and sales.
Ministerial Staff/Team Leader
The Worship Center
02.2016 - 12.2019
Provided spiritual and emotional support to a large community, fostering a positive and encouraging environment.
Led and collaborated with team members to implement effective communication strategies and achieve both short- and long-term goals.
Merchandise & Stocking Associate
Wal-Mart Neighborhood Market
11.2014 - 12.2016
Enhanced the customer shopping experience by providing expert product knowledge and efficient inventory management.
Worked closely with team members to streamline stock management and merchandising projects
Education
High School Diploma -
Liberty County High School
Hinesville, GA 05.2001 -
Skills
Exceptional verbal and written communication skills
Detail-oriented and compassionate problem-solving
Strong leadership qualities with a goal-driven focus
Ability to multi-task in high-volume environments
Team player with adaptability to changing schedules
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Timeline
CEO/Manager of Operations
Laces Unlimited LLC
01.2020 - 11.2024
Ministerial Staff/Team Leader
The Worship Center
02.2016 - 12.2019
Merchandise & Stocking Associate
Wal-Mart Neighborhood Market
11.2014 - 12.2016
High School Diploma -
Liberty County High School
05.2001 -
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