Alex Flores
Atlanta
Summary
Dynamic news reporter with expertise in investigative Communications student pursuing a Bachelor of Science in Communication with a concentration in Public Relations and a minor in Film & Media at Georgia State University. Experienced in customer communications, information management, and collaborative team environments through healthcare and retail roles. Strong written and verbal communication skills with a passion for storytelling, media relations, and strategic communications. Seeking to apply research, organization, and communication abilities in a Public Relations internship setting
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Northeast Medical Center
Braselton, GA
02.2024 - Current
• Communicate with patients, healthcare providers, and insurance representatives to ensure accurate information exchange.
• Manage sensitive patient data with a high level of accuracy and attention to detail.
• Resolve patient concerns while maintaining professionalism and empathy.
• Explain insurance coverage, co-pay responsibilities, and procedural information clearly and effectively.
• Collaborate with multidisciplinary teams in a fast-paced environment to ensure efficient service delivery.
• Maintain detailed records and verify information for compliance and operational accuracy.
Guest Service Advocate
Target
Flowery Branch, GA
05.2021 - 02.2024
- Delivered exceptional customer service while managing high volume guest interactions.
- Resolved customer concerns and inquiries through effective communication and problem-solving.
- Assisted with order fulfillment and operational tasks while meeting strict deadlines.
- Collaborated with team members to achieve performance goals and maintain service standards.
- Managed cash handling and register operations with accuracy and accountability.
Education
Bachelor of Science - Journalism And Mass Communication
Georgia State University
Atlanta, GA12-2026
High School Diploma -
Cherokee Bluff High School
Flowery Branch, GA05-2021
Skills
Research & Information Gathering
Professional Written Communication
Media Monitoring & Reporting
Microsoft Office Suite
Customer Relations
Team Collaboration
Time Management
Organization & Attention to Detail
EPIC
Cash Office
Content development
Storytelling
Meeting deadlines
Accomplishments
- Contributed to the production of the school yearbook over three consecutive years.
- Conducted interviews with students, faculty, and community members to gather content for feature stories and event coverage.
- Assisted in securing sponsorships and advertising partnerships from local businesses to support yearbook production.
- Wrote and edited articles, captions, and feature stories while adhering to publication deadlines.
- Photographed school events, student activities, athletics, and special programs for publication.
- Designed and organized yearbook layouts to create engaging visual storytelling.
- Collaborated with editors, photographers, writers, and faculty advisors to produce a high-quality annual publication.
- Developed skills in storytelling, media relations, professional communication, project management, and content creation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Representative
Northeast Medical Center
02.2024 - Current
Guest Service Advocate
Target
05.2021 - 02.2024
Bachelor of Science - Journalism And Mass Communication
Georgia State University
High School Diploma -
Cherokee Bluff High School