Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Gaponov

Cumming

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales at Nalley Nissan. Excelled in teamwork, problem-solving, and relationship building, while demonstrating exceptional money handling skills. Achieved a significant increase in repeat business by providing outstanding customer service and efficiently managing high-stress situations.

Overview

7
7
years of professional experience

Work History

Sales Associate

Nalley Nissan
01.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Hanania Automotive Group
03.2021 - 12.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Bank Teller

NHFCU
05.2019 - 02.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Education

Associate In Business -

NHTI
Concord, NH
06.2020

High School Diploma -

TCS
Concord, NH
06.2018

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Customer service
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Money handling
  • Sales expertise
  • Customer needs assessment

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Sales Associate

Nalley Nissan
01.2025 - Current

Sales Associate

Hanania Automotive Group
03.2021 - 12.2025

Bank Teller

NHFCU
05.2019 - 02.2020

Associate In Business -

NHTI

High School Diploma -

TCS

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Alex Gaponov