Alex Mercado
Dalton
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
1
1
year of professional experience
Work History
Shift Leader
Dunkin' Donuts Franchising
04.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
The Dalton Academy
Dalton Ga 05.2024
Skills
- Operations Support
- Customer Service Management
- Production Reporting
- Equipment Troubleshooting
- Production Scheduling
- Flexible Schedule
Timeline
Shift Leader
Dunkin' Donuts Franchising
04.2022 - 06.2023
High School Diploma -
The Dalton Academy
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