Alex Reid
Lawrenceville, GA
Summary
Systems engineer with 16 years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture & security.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Citrix Engineer
TXDOT
09.2021 - 04.2024
- Oversaw and deployed global solutions within Citrix environment with high availability and maximum uptime.
- Enhanced functionality of systems by developing and automating system processes.
- Maintained and developed reference architecture, how-to instructions and knowledge base articles.
- Delivered engineering design, technical guidance and support to application developer teams building custom in-house trading systems.
- Optimized networked software and operating systems by applying updates and patches.
- Completed software updates and assessed security patches for optimized computer use.
- Created flowcharts, diagrams and other documentation.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Checked for accuracy and functionality during implementation of new systems.
- Documented system configuration, mapping and processes.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Created system design models and specifications to support system programmers and development teams.
- Designed tailored disaster recovery solutions to maintain uptime.
- Citrix 2203 CU4 - 2402 versions for Storefront\ Deliver Controllers\ & VDA.
- NetScaler 12.1 Upgrade to 13.1 build firmware and backups \ MPX, VPX,SDX
- Citrix VDI persistent\ non-persistent\AWS & Citrix Cloud\AWS AMI Instances
- Citrix PowerShell SDK automation
- Hyper Visor: AZURE\ VMWare 5.5-7-8 versions
- Citrix WEM & UPM policies and FSLogix profiles
- Mimecast E-mail Security admin console\policies
- Rapid 7 Insight Security Tool
- WhiteHat Sentinel for PCI scanning
- Citrix App Layering\ Elastic
- Windows Server 2016 & 2019 Windows 21H2 \ 22h2
Citrix Engineer
Cigna Healthcare
04.2020 - 09.2021
- Enhanced desktop support staff's abilities to support and administer Citrix environment.
- Optimized networked software and operating systems by applying updates and patches.
- Collaborated with team & management to define system and environment requirements and infrastructure goals.
- Meet department SLA's per Service Now on tickets, requests, & changes.
- Citrix 2203 CU2-CU4 LTSR environment or PVS\MCS
- Vmware ESX\ Vshpere 7.0\VLAN\VM Tuning\NIC upgrades\DNS
- Citrix MCS & PVS latest versions for SaaS\DaaS
- Citrix Cloud & WEM\ UPM\ FSLogix policies and profiles
- Control Up & Solarwinds Monitoring performance\ network latency troubleshooting
- Citrix patching for windows 10\11 & Server 2016\2019
- Segregation of servers, applications, and users. Scalability, failover, and recovery considerations for the site(s) and images
- PowerShell Scripting\ Get-Commands Citrix
- Citrix & Windows Group Policies
- Documented system configuration, synopsis and processes.
Citrix Engineer
Star2Star Technologies
06.2018 - 04.2020
- Enhanced functionality of systems by developing and automating system processes.
- Oversaw and deployed solutions within Citrix environment with high availability and maximum uptime.
- Delivered engineering design, technical guidance and support to application and server systems for VDI.
- Enhanced desktop support staff's abilities to support and administer Citrix environment.
- Azure Hypervisor
- Windows 10\ Server 2016 & 2019
- Citrix & Windows Group Policies
- 1912 LTSR & higher for persistent & non-persistent environment
- Citrix Cloud & WEM\ UPM\ FSLogix policies and profiles
- Citrix App Layering\ Elastic – Testing environment
- Citrix migration from PVS to MCS Citrix Cloud
- JIRA\Confluence ticketing and documentation
- MS Office O365 support
Citrix Administrator
T-Mobile
07.2016 - 06.2018
- Maintained classified workstations within information assurance requirements.
- Communicated both in writing and verbally with employees to facilitate systems administration and resolve problems.
- Engaged with engineers to determine best practice and operation of Citrix to maintain constant operation.
- Troubleshot basic workstation, thinclient, and server issues.
- Service Now ticketing SLA
- Implemented and maintained technology and software upgrades for Citrix versions for Citrix Workspace and VDA's.
- Identified life cycle replacement of hardware and software within environment for Citrix & VMWare.
- Communicated regularly with customers concerning data exchange and technology integration.
- Citrix XenApp\Xendesktop\MCS\PVS \7.15 LTSR\7.18\1808.2\2212
- NetScaler Gateway client & cache redirection policies and bind
- NetScaler GSLB VIP and expression policy\Traffic Management
- Solar Winds Monitoring alerts on nodes and reporting
Education
Bachelor of Computer Science - Information Technology
Strayer University
Washington, DC06.2005
Skills
- Disaster Recovery Planning
- Incident Management
- Network Troubleshooting
- Customer Support
- Infrastructure development
- Technical Analysis
- Documentation Protocol Design
- System Testing
- Cloud Computing
- Cloud services
- Virtualization Technologies
- Upgrade Path Design
- Information Security
- Hardware and software installation
Certification
MCSE\MCP\ITIL
CCA Xenapp
Security +
VCP – vCloud
Timeline
Citrix Engineer
TXDOT
09.2021 - 04.2024
Citrix Engineer
Cigna Healthcare
04.2020 - 09.2021
Citrix Engineer
Star2Star Technologies
06.2018 - 04.2020
Citrix Administrator
T-Mobile
07.2016 - 06.2018
Bachelor of Computer Science - Information Technology
Strayer University
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