Alex Santana
Cartersville
Summary
Dedicated Operations Manager known for driving process improvements and ensuring financial accountability. Experienced in monitoring KPIs and managing cross-functional teams to achieve operational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
CTDI - Communications Test Design
Buford
03.2026 - Current
- Coordinated daily operations within the telecommunications testing environment.
- Trained new employees on operational processes and equipment usage.
- Collaborated with team members to optimize workflow efficiency and productivity.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
Materials Manager
CTDI - Communications Test Design
Buford
03.2025 - Current
- Managed and trained manufacturing supervisors and conducted performance evaluations.
- Oversaw shipping and receiving procedures for parts and finished goods.
- Organized material shipments to optimize delivery schedules and workflows.
- Trained team members on proper handling and storage of materials.
- Monitored stock levels and reported discrepancies to management promptly.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Communicated regularly with suppliers regarding delivery dates and product availability.
- Collaborated with other departments such as Production, Purchasing, Quality Control to ensure that raw materials were available when needed.
- Resolved discrepancies between physical inventories and computer records on a timely basis.
- Conducted regular cycle counts of stored items in order to verify accuracy of stock records.
- Provided direct supervision and guidance to warehouse personnel in daily operations, including shipping, receiving, order picking, stocking, loading, unloading trucks.
- Collaborated with colleagues in order picking activities to ensure timely completion of orders.
- Implemented new processes for order picking and packing operations, resulting in improved efficiency and accuracy.
- Performed write-offs for damaged and obsolete inventory items.
Materials Supervisor
CTDI - Communications Test Design
Orlando
01.2021 - 03.2025
- Provided direct supervision and guidance to warehouse personnel in daily operations, including shipping, receiving, order picking, stocking, loading, unloading trucks.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Attended meetings with clients and other stakeholders in order to discuss progress reports or changes in scope of work.
Education
High School Diploma -
Acorn Social School For Justice
New York, NY07-2011
Skills
- Supply chain management
- Process optimization
- Budget management
- Performance measurement
- Policy implementation
- Employee training
Languages
Spanish
Professional
English
Full Professional
Certification
- Forklift trainer
Timeline
Operations Manager
CTDI - Communications Test Design
03.2026 - Current
Materials Manager
CTDI - Communications Test Design
03.2025 - Current
Materials Supervisor
CTDI - Communications Test Design
01.2021 - 03.2025
High School Diploma -
Acorn Social School For Justice