ALEXA ACOSTA RODRIGUEZ
Dacula
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin
10.2018 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Biology
Georgia Gwinnett College
Lawrenceville, GASkills
- Fluent in Spanish
- Diplomatic and Fair
- Market Analysis
- Rewards Programs
- Staff Development
- Cash Handling
- Job Assignments
- Role Modeling
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Dunkin
10.2018 - Current
Bachelor of Science - Biology
Georgia Gwinnett College
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