Alexa Denisse Carrillo
Oakwood
Summary
Motivated and personable professional with a background in law enforcement and healthcare, seeking to transition into a leasing agent role. Brings over four years of experience in fast-paced, service-driven environments. Skilled in customer service, conflict resolution, multitasking, and clear communication. Passionate about helping others, maintaining organized systems, and providing welcoming and safe environments for residents.
Overview
4
4
years of professional experience
Work History
Police Officer – Special Operations Unit
Suwanee Police Department
Suwanee
05.2023 - Current
- Respond to public calls and interact with residents, demonstrating empathy, communication, and professionalism.
- Conduct field investigations, complete detailed documentation, and work within a team to ensure safety
- Deliver first aid, assist the public, and resolve conflicts in high-pressure situations
- Maintain equipment, attend community events, and build rapport with the local community
- Consistently relied upon for critical decision-making and resident support
- Prepared detailed reports documenting incidents, arrests, and investigations.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Patrolled assigned areas to ensure community safety and maintain order.
- Conducted investigations on reported incidents, gathering evidence and statements.
- Provided testimony in court when necessary concerning investigations conducted.
Emergency Department Patient Access Representative
Northeast Georgia Medical Center
Braselton
03.2021 - 05.2023
- Checked in patients, verified insurance, and collected sensitive information under high stress
- Provided compassionate, customer-centered service to patients and families
- Entered accurate data using EPIC software and coordinated with medical staff
- Maintained accurate patient records in compliance with privacy regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Trained and mentored new hires to uphold hospital standards and workflow efficiency
Education
Bachelor of Science - Criminal Justice
University of North Georgia
Dahlonega, GA05-2023
High School Diploma -
Flowery Branch High School
Flowery Branch, GA05-2018
Skills
- Customer Service and Relationship Building
- Conflict Resolution
- Office Administration and Record-Keeping
- Communication and Interpersonal Skills
- Time Management and Organization
- Critical Decision Making
- Stress Management
- Bilingual: English & Spanish
Languages
Bilingual: English | Spanish
Timeline
Police Officer – Special Operations Unit
Suwanee Police Department
05.2023 - Current
Emergency Department Patient Access Representative
Northeast Georgia Medical Center
03.2021 - 05.2023
Bachelor of Science - Criminal Justice
University of North Georgia
High School Diploma -
Flowery Branch High School
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