Alexander Eberhart
Kennesaw
Summary
Passionate, results-driven Director of Training with a focus on leadership development, organizational growth, and performance evaluation. Proven ability to create impactful training programs that enhance employee engagement and drive continuous improvement.
Overview
18
18
years of professional experience
Work History
Director of Training
Hammond Services Inc.
Griffin, GA
10.2016 - Current
- Developed and implemented comprehensive training programs to enhance employee performance and engagement. This included facilitating in house Nexstar Service System training for technicians on a monthly/weekly cadence.
- Developed and implemented comprehensive training programs to enhance employee performance and engagement.
- Facilitated workshops and training sessions utilizing blended learning methodologies for diverse audiences.
- Evaluated training effectiveness through feedback surveys, adjusting content for improved outcomes.
- Mentored junior trainers, fostering skill development and enhancing instructional delivery across teams.
- Championed continuous improvement initiatives, optimizing training resources and delivery methods for efficiency.
Licensing Lead Trainer
Chick-fil-A Inc.
Atlanta, GA
03.2015 - 06.2016
- Led team of certified corporate trainers to facilitate on-site training for Licensed Chick-fil-A restaurant locations.
- Communicated and negotiated high-level operational procedure standards with third-party companies running licensed Chick-fil-A restaurant locations.
- Developed and adapted training procedures for each individual assignment depending on need.
- Provided coaching and developmental opportunities to dozens of Certified Chick-fil-A trainers in the field.
- Coordinated logistics for training team including lodging, air travel, per diem, etc.
- Maintained specific budgets for each assignment and ensured that financial requirements were maintained.
Grand Opening Certified Trainer
Chick-fil-A
Atlanta, GA
09.2012 - 03.2015
- Designed and implemented training programs for new team members to ensure consistent service quality.
- Facilitated hands-on workshops to enhance operational efficiency and customer interaction skills.
- Mentored staff in best practices for food safety, sanitation, and customer service excellence.
- Developed onboarding materials that aligned with Chick-fil-A's brand standards and operational protocols.
Director of Training
Griffin Chick-fil-A Dwarf House
Griffin, GA
02.2008 - 01.2015
- Led cross-functional teams to drive strategic workforce development initiatives supporting business objectives.
- Developed and implemented comprehensive training programs to enhance employee performance and engagement.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Established a robust onboarding process, streamlining integration of new employees into company culture.
Education
High School Diploma -
Home Education
Atlanta, GASkills
- Blended learning design
- Technical training
- Virtual training
- Performance evaluation
- Organizational development
- Team management
- Workforce development
- Coaching
- Instructional design
- Interpersonal skills
Timeline
Director of Training
Hammond Services Inc.
10.2016 - Current
Licensing Lead Trainer
Chick-fil-A Inc.
03.2015 - 06.2016
Grand Opening Certified Trainer
Chick-fil-A
09.2012 - 03.2015
Director of Training
Griffin Chick-fil-A Dwarf House
02.2008 - 01.2015
High School Diploma -
Home Education