Alexander Jarocki
Canton,GA
Summary
Loyal and dedicated individual pursuing interesting and advanced positions that can utilize my keen attention to detail, strong technical and troubleshooting skills, and cool-under-pressure attitude to impact enterprises and people positively.
Overview
3
3
years of professional experience
Work History
Level 2 Technical Support Representative
Shiji Group US Inc
09.2021 - Current
- Supported client staff with escalated technical or configuration issues that fell outside the scope of Level 1 agents.
- Acted as a contact point for escalations to the Shiji Level 3 Development Team in Hong Kong.
- Tasked with creating technical and training documents to expand the Shiji Knowledge Base support website, accessible to clients and Shiji Employees.
- Knowledgeable in log collection and analysis for Infrasys POS and Shiji Payments services.
- Cross trained in Shiji Digital Dine/MyCheck and Shiji Enterprise Cloud Based Property Management System, with and without integration to Infrasys POS.
- Assisted client staff with technical and training issues in support of the Infrasys Point Of Sale system.
- Provided real-time support to clients via Amazon Connect phone system and BeyondTrust/Bomgar Privileged Access Management software.
- Collaborated with client's Property Management System support teams for integration to the Infrasys POS Software.
- Ultilized Zoho Desk Ticketing system to track and update the status of tickets within the Infrasys Support Team.
General Manager
North Georgia Hockey
Roswell, GA
2013 - 08.2021
- Assisted customers with personalized and accurate fittings for all their equipment needs, using the most technologically advanced 3D imaging software in the industry.
- Maintained high customer satisfaction by taking time to teach consumers about the products and benefits of each performance level and price point. Focused on creating repeat customers and word-of-mouth promotion of the business.
- Handled warranty claims via the manufactures and provided consumers with replacement products, refunds, or credits.
- Implemented customer reservation system to expedite input and outflow of service needs to better manage labor hours, reduce customer wait times, and improve customer experiences.
- Analyzed sales, gross margin, gross profit, and clearance trends to determine advanced annual purchase orders to increase profitability.
- Managed inventory control and accounting via QuickBooks and QuickBooks POS system.
Store Manager
Console Concepts/CC Gaming
2012 - 2012
- Performed opening and closing duties including counting till, making deposits, confirming time cards, and communicating with store ownership for inventory, accounting, and payroll updates.
- Managed and scheduled employees.
- Rang sales and trade-in transactions.
- Assisted customers with detailed quotes for repair/maintenance.
- Created accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Conducted repairs on handheld and home consoles with new, refurbished, or used parts.
- Processed incoming inventory and trades with accurate pricing.
Shift Leader/Third Key Holder
Blockbuster Video
2009 - 2012
- Oversaw employee performance, corrected problems and increased efficiency to maintain sales and promotion goals.
- Released stock according to release dates and protocols.
- Opened or closed store 2-4 days per week including counting registers, making deposits and storing and filing all daily paperwork.
- Created and managed customer accounts, assisted with account disputes and errors.
Software Sales Associate
Fry's Electronics
2007 - 2009
- Assisted customers with selection and purchase of desired programs and software.
- Merchandised multiple aisles following corporate issued schematics, including proper signage, barcode pricing, sales pricing and rebates.
- Completed sales goals, for Total Profit and Gross Profit, Fry's consumer card applications, and allocation of Performance Service Contracts on high ticket hardware.
- Received multiple employee awards for sales and performance.
31U/25U Signal Support Systems Specialist
United States Army/Army National Guard
2002 - 2008
- Held Secret clearance for drawing, issuing, carrying, and destruction of COMSEC devices and cryptographic codes and data.
- Handled all troubleshooting tasks for signal support services, which included radio(UHF)(VHF)(VHF-FM)(TACSAT), wire, telephone, Secure (SIPR) and Unsecure (NIPR) Intranet and Internet networks and battlefield automated systems.
- Setup and installed computers including operating systems, printers, scanners, phone, fax, secure (CAC) card readers, network devices, switches, routers, satellite antennas, ground and vehicle radios, GPS, airborne and ground vehicle electronic counter measures.
- Provided training from Squad to Company level on setup, maintenance and use of communications systems.
- Combat Tour of Duty Operation Enduring Freedom VI, Afghanistan May 2005-May 2006.
- Awarded Army Commendation Medal for meritorious service while serving as a Radio Telephone Operator. Awarded by Colonel Marvin R. Schlatter Commander of Task Force Gauntlet, Combined Joint Task Force-76
Education
38 Credit Hours - Organizational Management & Leadership
Reinhardt University
Waleska, GA1 Week Training Graduate -
Bauer University
Blainville, QC05.2018
2 Week Course Graduate -
US Army Basic Rifle Infantryman School
Camp Robinson, AR04.2005
19 Week Course Graduate -
US Army Signal School
Fort Gordon, GA03.2004
8 Week Course Graduate -
US Army Basic Combat Training
Fort Benning, GA08.2002
Skills
Microsoft Office
Windows Operating System
Quickbooks and Quickbooks Point of Sale
Volumental and Techmed 3D scanning
Hardware and software troubleshooting
Interpersonal communications
Conflict resolution
Secure and unsecure networking
Accounting
Timekeeping and payroll
Shipping and receiving
Inventory allocation and control
Accounts management
Ingenico devices
Basic HTML
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceWork from home optionPaid time off401k matchTimeline
Level 2 Technical Support Representative
Shiji Group US Inc
09.2021 - Current
General Manager
North Georgia Hockey
2013 - 08.2021
Store Manager
Console Concepts/CC Gaming
2012 - 2012
Shift Leader/Third Key Holder
Blockbuster Video
2009 - 2012
Software Sales Associate
Fry's Electronics
2007 - 2009
31U/25U Signal Support Systems Specialist
United States Army/Army National Guard
2002 - 2008
38 Credit Hours - Organizational Management & Leadership
Reinhardt University
1 Week Training Graduate -
Bauer University
2 Week Course Graduate -
US Army Basic Rifle Infantryman School
19 Week Course Graduate -
US Army Signal School
8 Week Course Graduate -
US Army Basic Combat Training
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