Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Alexander Valente-Rojas

Lawrenceville

Summary

Dedicated server with a proven track record in delivering high-quality customer experiences. Skilled in building relationships and upselling, ensuring guest satisfaction and repeat business.

Overview

2
2
years of professional experience

Work History

Server

IHOP
Lilburn
08.2024 - Current
  • Delivered consistent, high-quality customer service in a fast-paced environment, building rapport with guests and ensuring repeat business
  • Managed multiple tables simultaneously while maintaining accuracy, professionalism, and attention to detail
  • Actively upsold menu items and promotions, increasing average ticket value through clear communication and product knowledge
  • Collaborated with kitchen staff and management to streamline operations during peak hours, enhancing service flow
  • Adapted to customer needs, utilized problem-solving and persuasion skills to foster positive dining experiences
  • Handled cash and card transactions, balanced registers, and resolved customer concerns to ensure accurate financial operations

Education

High School Diploma -

Discovery High School
Lawrenceville, GA
05-2024

Skills

  • Cash handling and transaction accuracy
  • Customer relationship management
  • Persuasive selling and upselling
  • Objection handling
  • Sales forecasting
  • Time management in fast-paced environments
  • Confident public interaction
  • Professional presentation
  • Adaptability and Coachable

Languages

English
Full Professional
Spanish
Full Professional

Affiliations

Soccer Player, Pachuca Ga UPSL (2022-Present)

Timeline

Server

IHOP
08.2024 - Current

High School Diploma -

Discovery High School
Alexander Valente-Rojas