Dedicated server with a proven track record in delivering high-quality customer experiences. Skilled in building relationships and upselling, ensuring guest satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Server
IHOP
Lilburn
08.2024 - Current
Delivered consistent, high-quality customer service in a fast-paced environment, building rapport with guests and ensuring repeat business
Managed multiple tables simultaneously while maintaining accuracy, professionalism, and attention to detail
Actively upsold menu items and promotions, increasing average ticket value through clear communication and product knowledge
Collaborated with kitchen staff and management to streamline operations during peak hours, enhancing service flow
Adapted to customer needs, utilized problem-solving and persuasion skills to foster positive dining experiences
Handled cash and card transactions, balanced registers, and resolved customer concerns to ensure accurate financial operations