Alexander Walls
Cumming
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Ambassador
Artisan Built Communities
08.2024 - Current
- Provided exceptional customer service by addressing questions and concerns promptly
- Setup multi-node LAN with a database and a two disk DAS
- Configured Displays2Go 32” Slanted Touch Screen Digital Kiosks
- Demonstrated the setup, configuration, and automation of the installed thermostat and all appliances in the model home.
- Increased sales by effectively communicating product benefits.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
Retail Sales Associate
Best Buy
09.2023 - 01.2024
- Evaluated customer needs and made appropriate product recommendations
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Handled cash and credit transactions, issued correct change and processed online orders
- Processed customer refunds and exchanges according to established guidelines
Communications Officer
Forsyth County E911
01.2011 - 07.2011
- Managed crisis communication efforts to mitigate negative publicity
- Led workshops on effective communication techniques for employees
- Guided the development of talking points for company spokespeople at interviews
- Trained staff on best practices for interacting with the public and media
Flight Equipment Technician
United States Marine Corps
07.1992
- Trained junior technicians on maintenance procedures and safety protocols
- Evaluated the performance of avionics equipment under simulated conditions
- Assessed damage from electrical failures to determine repair strategies
- Updated software in avionics systems to ensure optimal performance
- Advised management on potential improvements to maintenance processes
- Collaborated with flight crews to understand operational issues with avionics gear
Amazon Delivery Associate
Impact
07.2024 - 08.2024
- Proven success in swiftly completing deliveries for Amazon, demonstrating strong project management and customer service expertise
- Successfully completed deliveries within specified time frames while maintaining safety standards at all times
- Developed excellent communication skills while interacting with customers in person, over the phone, or via email
- Answered customer questions about return and exchange policies
- Delivered consistent high-quality service to maintain customer loyalty
- Addressed, researched and resolved customer issues
Online Personal Shopper
Walmart
08.2022 - 01.2023
- Trained new staff on best practices in personal care services to ensure high-quality service delivery
Education
High School Diploma -
Bernie El Edmondson Center
Jersey, NewNo Degree - I.T Systems Admin
Cape Fear Community College
Wilmington, NCSkills
- Loss prevention strategies
- Merchandise products
- Windows 10/11, IOS, Linux
- Microsoft Office 365
- Team building
- Record keeping
- Interpersonal Skills
- Troubleshooting issues
- Excellent Communication
- Diagnosing problems
- Positive Customer Engagement
- 40 WPM
Certification
- CompTIA A+ Certification - In Progress
- Google IT Support - In Progress
- Microsoft IT Support - In Progress
- Apple Certified Support Professional - In Progress
Timeline
Sales Ambassador
Artisan Built Communities
08.2024 - Current
Amazon Delivery Associate
Impact
07.2024 - 08.2024
Retail Sales Associate
Best Buy
09.2023 - 01.2024
Online Personal Shopper
Walmart
08.2022 - 01.2023
Communications Officer
Forsyth County E911
01.2011 - 07.2011
Flight Equipment Technician
United States Marine Corps
07.1992
No Degree - I.T Systems Admin
Cape Fear Community College
High School Diploma -
Bernie El Edmondson Center
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