Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Austin

Hazlehurst,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Nail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Nail Technician

Slayed Nails
03.2022 - Current
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Communicated effectively with management concerning important customer issues.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Utilized specialized tools and techniques to restore natural nails and create unique nail art.
  • Offered advice and recommended products to improve and maintain nails.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Completed consultations with spa guests to determine nail care needs.
  • Cleaned and sanitized tools and equipment before each client.
  • Grew repeat client base through effective marketing and customer service.
  • Practiced highest standards of sanitation and sterilization of salon equipment.

Veterinary Assistant

Banfield Animal Hospital
01.2020 - 03.2022
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Answered owner animal health questions and advised on best care practices.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted senior staff with blood analyses and physical assessments.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Assisted with adoption process and post-adoption follow-up, providing support and addressing any arising issues.
  • Restrained animals for examination and treatment.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Maintained clean and safe animal living areas.
  • Kept detailed records of animal treatments and medications.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Monitored vital signs and provided nursing care for animals.
  • Collected and processed samples for laboratory testing.
  • Observed animals for signs of distress or illness.
  • Educated clients on post-surgical care and nutrition.
  • Assisted veterinarians with euthanasia of animals.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Performed testing and completed blood counts.
  • Monitored laboratory animal behavior and health.

Head Waiter

Village Pizza Restaurant
03.2018 - 10.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Overnight Stocker

Walmart
04.2017 - 06.2018
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Kept work areas neat, clean and free from debris.

Customer Service Representative

Insurance Agent App
02.2015 - 05.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Jeff Davis High School
Hazlehurst, GA
05.2010

Skills

  • Pedicures
  • Nail Preparation
  • Acrylic Nails
  • Sanitation Procedures
  • Customer Service
  • Appointment Management
  • Sales Proficiency
  • Promotional Planning
  • Training and Coaching
  • Nail Polish Application
  • Financial Administration
  • Team Collaboration
  • Manicure Design
  • Schedule Maintenance
  • Inventory Controls
  • Sanitation Maintenance
  • Operations Leadership
  • Customer Education
  • Service Promotion
  • Nail Art Techniques
  • Time Management
  • Scheduling
  • Information Security
  • Product Knowledge
  • Complaint Resolution
  • Consultative Sales
  • Paperwork Processing
  • Data Collection
  • Critical Thinking
  • Delivery Scheduling
  • Problem Resolution
  • Staff Education and Training
  • Sales Expertise
  • Caller Assistance
  • Spanish Translation
  • Service Recommendations
  • Call Management
  • Customer Support
  • Document Translation
  • Call Center Operations
  • Payment Processing

Timeline

Nail Technician

Slayed Nails
03.2022 - Current

Veterinary Assistant

Banfield Animal Hospital
01.2020 - 03.2022

Head Waiter

Village Pizza Restaurant
03.2018 - 10.2020

Overnight Stocker

Walmart
04.2017 - 06.2018

Customer Service Representative

Insurance Agent App
02.2015 - 05.2016

High School Diploma -

Jeff Davis High School
Alexandra Austin