Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Chittenden

Bar Manager
Atlanta,GA

Summary

Knowledgeable staff management with comprehensive background in managing bar operations and staff coordination. Successfully implemented cost-saving measures and enhanced customer satisfaction through effective service strategies. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Restaurant Bar Manager

Nina and Rafi
Atlanta, GA
03.2023 - 04.2025
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
  • Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
  • Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
  • Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
  • Managed credit card processing handling procedures including daily reconciliation reports, and accurate record-keeping practices for financial accountability.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on weekly basis.
  • Guaranteed optimal beverage stock by assessing inventory to limit expenses.

Bartender

Nina and Rafi
Atlanta, GA
03.2023 - 04.2025
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Created a system to organize open and closing procedures
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Server

Nina and Rafi
Atlanta, GA
03.2023 - 04.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Trained new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Host

Nina and Rafi
Atlanta, GA
03.2023 - 04.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.
  • Managed waitlist of over 400 guest against the needs of reservations
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Server

Republic Social House
Atlanta, GA
05.2022 - 03.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Science - Psychology

Georgia State University
Atlanta, GA
08.2022 - Current

Skills

POS system proficiency

Customer service

Bar management

Problem-solving

Time management

Team leadership

Health and safety

Customer relations

Decision-making

Employee scheduling

Timeline

Restaurant Bar Manager

Nina and Rafi
03.2023 - 04.2025

Bartender

Nina and Rafi
03.2023 - 04.2025

Server

Nina and Rafi
03.2023 - 04.2025

Host

Nina and Rafi
03.2023 - 04.2025

Bachelor of Science - Psychology

Georgia State University
08.2022 - Current

Server

Republic Social House
05.2022 - 03.2023

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Alexandra ChittendenBar Manager