ALEXANDRA CORRALES
Atlanta
Summary
Well-spoken professional with several years of experience supporting companies with up to several customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy.
Overview
7
7
years of professional experience
Work History
Call Center Agent
Regions Bank
Miami
03.2003 - 12.2008
- Identified and profiled banking needs of potential customers to tailor services.
- Resolved account issues by analyzing customer information and providing solutions.
- Documented customer interactions accurately in the case management system.
- Educated customers on bank products and services, promoting financial literacy initiatives.
- Handled escalated calls with professionalism, ensuring compliance with company policies.
Customer Service Associate
Sears
Miami
09.2001 - 03.2003
- Greeted customers and identified their needs.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained store appearance by organizing merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Provided product recommendations based on customer needs and preferences.
Education
Bachelor of Business Administration - International Business and Management
Florida International University
Miami, FL08-2008
Associate in Arts -
Miami Dade Community College
Miami, FL12-2005
Skills
- Call center operations
- Call escalation management
- Customer service enhancement
- Data entry accuracy
- Microsoft Office proficiency
- Bilingual communication
- Effective communication
- Conflict resolution
- Interpersonal skills
Timeline
Call Center Agent
Regions Bank
03.2003 - 12.2008
Customer Service Associate
Sears
09.2001 - 03.2003
Bachelor of Business Administration - International Business and Management
Florida International University
Associate in Arts -
Miami Dade Community College