Alexandra Ezenwekwe

• Supervise all office staff and support personnel, ensuring efficient day-to-day operations and adherence to confidentiality and compliance standards.
• Greet and register patients, verify insurance, and collect co-payments, deductibles, and coinsurance.
• Serve as a liaison for internal and external complaints, escalating concerns to the Practice Administrator when necessary.
• Coordinate with billing departments, insurance companies, and patients regarding billing and payment issues.
• Ensure insurance verifications, referrals, and authorizations are completed accurately and on time.
• Provide backup support for office staff roles and maintain adequate staffing and coverage at all times.
• Monitor office expenses and supply inventory, submitting requisition forms as needed.
• Process and code employee time and PTO, distributing time reports to team members.
• Collaborate with the Practice Administrator and Human Resources for hiring and personnel matters.
• Prioritize daily tasks to maintain smooth operations, including completing batch reports and submitting daily deposits.
• Address facility maintenance issues and coordinate appropriate resolutions.
• Assist with casting, splinting, and other clinical support functions during clinic hours.
• Maintain records for petty cash and ensure financial accountability.

• Processed medical record requests in compliance with HIPAA and state/federal guidelines.
• Performed accurate data entry and conducted quality checks on patient records.
• Collaborated with customer service and internal departments to resolve documentation issues.

• Verified insurance eligibility and coordinated patient intake and navigation for behavioral health services.
• Trained new hires on EPIC Healthcare Revenue Cycle software and patient safety protocols.
• Assisted families in understanding care plans and child restraint procedures during psychiatric crises.

• Collaborated with healthcare providers, support staff, and families to implement care plans.
• Assisted medical staff with patient care tasks, including vital signs and specimen collection.
• Assessed patient needs and developed individualized support plans, tracking progress toward health goals.
• Managed scheduling, triaging, and documentation in electronic medical record systems.
• Utilized community resources to enhance patient care and well-being.

Administered basic patient care while fostering daily living skills development.

Conducted recreational activities to promote socialization and ensure client safety. aff.

Provided assistance with medication administration, including taking vital signs and collecting specimens.

• Maintained accurate and timely documentation of all patient interactions and care provided.
• Addressed 100–150 daily inbound inquiries regarding insurance policies and claims.
• Identified and addressed barriers to care, promoting effective solutions and positive patient outcomes.
• Partnered with healthcare providers to ensure timely and accurate claims processing.
• Delivered high-quality customer service, resolving concerns promptly and effectively.