Alexandra Mann
Marietta
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Chef/Head Bartender
Teds Montana Grill
Kennesaw
03.2022 - Current
- Created innovative cocktail recipes to enhance customer experience and engagement.
- Supervised bar operations and ensured adherence to Teds Montana Grill standards.
- Trained and mentored junior bartenders on techniques and best practices.
Assistant Property Manager
First Communities Management
Marietta
09.2019 - 03.2022
- Processed rental applications and conducted tenant screenings promptly.
- Coordinated tenant communications and handled inquiries effectively.
- Assisted in managing daily operations of residential properties.
Assistant Property Manager
Bridge Property Management
Marietta
06.2016 - 09.2019
- Processed rental applications and conducted tenant screenings promptly.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated tenant communications and handled inquiries effectively.
- Assisted in managing daily operations of residential properties.
Customer Service Representative
Energy
New Orleans
07.2011 - 07.2015
- Resolved customer complaints by providing effective solutions and support.
- Handled high-volume calls while maintaining a positive customer experience.
- Assisted customers with inquiries about energy services and billing.
- Educated customers on energy-saving programs and available resources.
Education
Roswell High School
Roswell, GaSkills
- Cocktail crafting
- Mixology techniques
- Bar management
- Inventory control
- Point of sale operation
- Event coordination
- Customer engagement
- Bar customer service
- Multitasking and organization
- Microsoft Office Suite
- Team training
- Customer service
- Strong communication skills
References
References available upon request.
Timeline
Chef/Head Bartender
Teds Montana Grill
03.2022 - Current
Assistant Property Manager
First Communities Management
09.2019 - 03.2022
Assistant Property Manager
Bridge Property Management
06.2016 - 09.2019
Customer Service Representative
Energy
07.2011 - 07.2015
Roswell High School