Alexandra Simpson
Athens
Summary
Methodical and well-coordinated administrative professional well-versed in recruitment strategies. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Results associate
ResultsCX
Athens
11.2024 - Current
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained up-to-date knowledge of company services and industry trends.
- Trained new staff on company policies and customer service protocols.
- Provided feedback to management on customer concerns and service improvements.
Recruiter
TeleDirect
Atlanta
01.2022 - 10.2024
- Facilitated job postings on various recruitment websites and social media channels.
- Collaborated with hiring managers to define job requirements and expectations.
- Sourced candidates through online platforms and recruitment databases.
- Participated in job fairs and networking events to promote company opportunities.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
Customer Service Representative
TeleDirect
Atlanta
11.2020 - 01.2022
- Assisted customers with inquiries through phone and email communication.
- Resolved customer complaints by providing effective solutions and support.
- Managed customer accounts and updated information in the database.
- Documented customer interactions for future reference and follow-up actions.
Warehouse Assistant Supervisor
Amazon
Jefferson
07.2017 - 11.2020
- Supervised daily warehouse operations and team activities.
- Coordinated inventory management and stock replenishment processes.
- Trained new employees on safety protocols and operational procedures.
- Monitored workflow efficiency and addressed any operational bottlenecks.
Warehouse Worker
Amazon
Jefferson
02.2016 - 07.2017
- Operated warehouse equipment to efficiently move and sort packages.
- Maintained accurate inventory records using Amazon's tracking systems.
- Assisted team members in loading and unloading shipments safely.
- Operated cherry picker to retrieve materials for production lines.
Education
Highschool
Athens, GASkills
- Recruitment strategies
- Customer relationship management
- Inventory management
- Telecommunications
- Staff training
- Sales techniques
Timeline
Results associate
ResultsCX
11.2024 - Current
Recruiter
TeleDirect
01.2022 - 10.2024
Customer Service Representative
TeleDirect
11.2020 - 01.2022
Warehouse Assistant Supervisor
Amazon
07.2017 - 11.2020
Warehouse Worker
Amazon
02.2016 - 07.2017
Highschool