Alexandra Wilkinson
Lawrenceville
Summary
Detail-oriented Senior Underwriting Assistant adept at evaluating complex risks and enhancing underwriting operations within the Excess & Surplus market. Proven experience in training new hires, developing SOPs, and maintaining compliance across diverse guidelines. Transitioning to an Underwriter role to further develop risk selection and portfolio management skills.
Overview
20
20
years of professional experience
Work History
Senior Underwriting Assistant
McGowan Excess & Casualty
Alpharetta
11.2020 - Current
- Providing executive-level administrative support to the Executive Vice President (EVP) of the division, including calendar management, coordination of communications, preparation of reports and presentations, and handling sensitive or confidential information with discretion.
- Assisted underwriters in evaluating risk, preparing accurate quotes, and processing new business, renewals, and endorsements per carrier guidelines and regulatory requirements.
- Conducted thorough reviews of applications, financial documents, and risk data to identify discrepancies and inform underwriting decisions.
- Trained and mentored new hires on underwriting systems, workflows, and compliance standards, improving team accuracy and reducing onboarding time.
- Created and updated training materials and standard operating procedures (SOPs) to ensure consistent team performance and effective knowledge transfer.
- Led onboarding efforts for new insurance carriers, including coordinating system setup, and ensuring alignment with internal processes.
Information Systems Technician
United States Navy
11.2006 - 12.2014
- Monitored network security, implemented cybersecurity protocols, and responded to potential threats or vulnerabilities in accordance with Department of Defense standards.
- Administered and troubleshot server environments, managing user accounts, permissions, and system performance to ensure optimal operational readiness.
- Installed, configured, and maintained secure network systems, including local and wide area networks (LAN/WAN), satellite communications, and shipboard communication platforms.
- Managed hardware and software lifecycle processes, including installation, upgrades, patching, and inventory control.
- Provided technical support to personnel by diagnosing and resolving hardware, software, and connectivity issues in high-pressure environments.
- Enforced information assurance policies, ensuring compliance with security regulations and safeguarding data protection requirements.
- Operated and maintained cryptographic equipment and secure communication channels for classified and sensitive information exchange.
- Conducted routine system backups and recovery procedures to safeguard mission-critical data and ensure continuity of operations.
- Collaborated with cross-functional teams to support mission objectives, including coordination with intelligence, operations, and communications units.
- Trained and mentored junior personnel on system operations and cybersecurity practices, enhancing their technical troubleshooting skills.
- Adapted quickly to evolving technologies and mission requirements in dynamic and austere environments.
Education
Bachelor's Degree - Criminology
Chaminade University of Honolulu
01-2019
Skills
- Basic underwriting and rating tools
- Quoting and rating support
- Endorsement processing
- Renewal management
- Subject matter expert (SME) for underwriting systems and workflows
- Managing high-volume workloads
- Document review
- Microsoft Office
- Project management
- Attention to detail
- Time management
- Customer service and relationship management
- Reliability
- Adaptability and flexibility
- Ethics and integrity
Timeline
Senior Underwriting Assistant
McGowan Excess & Casualty
11.2020 - Current
Information Systems Technician
United States Navy
11.2006 - 12.2014
Bachelor's Degree - Criminology
Chaminade University of Honolulu