Alexandria Davis

Exceptional Client Experience

• Created memorable experiences for every client, welcoming guests warmly and ensuring outstanding hospitality throughout their visit.
• Supported all front podium duties, managing appointments and walk-in clients efficiently and courteously.
• Utilized brand storytelling and heritage to enrich the client journey and strengthen brand loyalty.
• Assisted sales associates in preparing for appointments with impactful discovery and pre-appointment browsing.
• Delivered a seamless luxury experience by supporting appointment preparation, client entertainment, product presentation, sales finalization, and personalized client send-offs.

Quick Service & Personalization

• Handled quick service requests including repair drop-off/pick-up, personalization, and complimentary services such as strap changes, bracelet sizing, steam cleaning, engraving, and embossing.
• Provided concierge-level recommendations for directions, reservations, entertainment, floral orders, and created supporting materials as needed.

Boutique Optimization & Operations

• Managed boutique appointment booking and walk-in queue to ensure smooth traffic flow and minimized client wait times.
• Maintained the sales floor, wrap rooms, and client service areas to the highest visual standards.
• Supported merchandising, display maintenance, understock organization, and inventory control processes, including daily/weekly/monthly stock counts and quality control.
• Partnered with operations to manage boutique supplies, handle shipments, transfers, and special consignments while preventing stock losses.
• Assisted with opening and closing procedures, daily set-up/breakdown, and tracking of client experience tools and gifting supplies.

Maison & Industry Knowledge

• Developed strong knowledge of Maison heritage and industry trends, staying up to date on local/global competition.
• Complied with all security, inventory control, and operational procedures to maintain operational excellence.
• Shared best practices and collaborated with the boutique team to continuously improve client experiences.

Teamwork & Collaboration

• Upheld Neiman Marcus standards of professionalism and personal presentation, consistently contributing to a welcoming, collaborative, and productive boutique environment.
• Actively supported team members across front-of-house and back-of-house operations to ensure smooth daily execution and exceptional client outcomes.
• Top 1% seller: $75K–$100K+/week during peak season.