Alexandria Garrison-Crews
5787 Meadow Ln
Summary
Adept at elevating guest experiences, I leveraged exceptional customer service and problem-solving skills at Joe's Crab Shack to enhance client satisfaction and foster repeat business. My expertise in high-volume dining and a strong work ethic contributed to significant improvements in team efficiency and safety protocols, underscoring my ability to thrive in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Server
Olive Garden Restaurant
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Banquet Captain
BB Kings Blues Club
09.2015 - 12.2020
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Fine Dining Server
Copeland's Cheesecake Bistro
07.2013 - 08.2015
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Flex Manager
Joe's Crab Shack
04.2009 - 05.2013
- Built strong relationships with clients, leading to repeat business and long-term contracts.
- Spearheaded organizational change initiatives that led to increased employee morale, engagement, and retention rates.
- Improved workplace safety by enforcing strict adherence to established protocols and providing regular safety trainings.
- Implemented employee training programs to foster professional growth and increased productivity levels.
Education
Bachelor of Science - Animal Science
Tuskegee University
Tuskegee, AL05-2006
High School Diploma -
Long Reach High School
Columbia, MD05-2000
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Problem-solving
Timeline
Server
Olive Garden Restaurant
03.2022 - Current
Banquet Captain
BB Kings Blues Club
09.2015 - 12.2020
Fine Dining Server
Copeland's Cheesecake Bistro
07.2013 - 08.2015
Flex Manager
Joe's Crab Shack
04.2009 - 05.2013
Bachelor of Science - Animal Science
Tuskegee University
High School Diploma -
Long Reach High School
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