Alexandria Thompson
Fairburn
Summary
Dedicated and empathetic Customer Service Representative with 9+years of experience in delivering exceptional customer service and technical Support and also resolving inquiries and concerns effectively and efciently. Skilled in building rapport with customers, identifying their needs, and providing personalized solutions to ensure high levels of satisfaction. Strong communication and problem-solving abilities, combined with a positive attitude and a commitment to exceeding customer expectations, contribute to a track record of success in cultivating longlasting customer relationships.
Overview
11
11
years of professional experience
Work History
Benefits Coordinator
Humana
Remote
08.2023 - 04.2024
- Expertly analyze and interpret healthcare benefit plans to ensure compliance with regulations and company policies
- Facilitate enrollment processes and provide assistance to employees regarding benefit options and coverage details
- Serve as the main point of contact for employees seeking clarification on benefit programs and assist with resolving any issues or concerns
Customer Service Representative
Concentrix
Remote
02.2021 - 06.2023
- Manage in-person and telephone complaints and requests from more than [100 customers daily]
- Exceed customer satisfaction goals by [15%-30% month over month] and identify opportunities to improve the customer experience
Customer Service Representative
Alorica
Remote
03.2019 - 12.2021
- Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
Certified Medical Assistant
Dekalb Women's Specialist's
Decatur
05.2013 - 11.2015
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Scheduled appointments for patients via phone and in person.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Education
Associate of Science - Medical Assistant
Sanford Brown
Atlanta, Ga05-2012
High School Diploma -
Benjamin E Mays
Atlanta, Ga05.2010
Skills
- Benefits administration
- Claims processing
- Customer service
- Confidentiality management
- Documentation and reporting
- Healthcare benefits
- Critical thinking
- Patient assessment
- Medical record management
- Appointment scheduling
Timeline
Benefits Coordinator
Humana
08.2023 - 04.2024
Customer Service Representative
Concentrix
02.2021 - 06.2023
Customer Service Representative
Alorica
03.2019 - 12.2021
Certified Medical Assistant
Dekalb Women's Specialist's
05.2013 - 11.2015
Associate of Science - Medical Assistant
Sanford Brown
High School Diploma -
Benjamin E Mays