Alexandria Walls
Hinesville,GA
Summary
Dynamic and results-oriented Optician with a proven track record at Vista Optical, adept in optical measurements and enhancing customer satisfaction. Leveraged expertise in insurance verification and exceptional customer service to increase repeat business significantly. Excelled in adjusting eyewear and upselling products, demonstrating a keen ability to meet diverse client needs efficiently.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Optician
Vista Optical
04.2021 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Increased sales 40% by effectively communicating benefits of various lens coatings, materials, and frames to customers.
- Achieved high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Conducted 25 daily calls for outreach of our customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
Barista
Starbucks
12.2020 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained 5 new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's totaling over 150+ preparations and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Associate of Science - Biology
Georgia Southern University
Statesboro, GA05-2028
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Adjusting eyewear
- Optical orders
- Transaction processing
- Frame selection
- Order preparation
- Product upselling
- Optical equipment operation
- Optical terminology
Languages
English
Native or Bilingual
Timeline
Optician
Vista Optical
04.2021 - Current
Barista
Starbucks
12.2020 - 04.2021
Associate of Science - Biology
Georgia Southern University
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