Alexandro Diaz-Hernandez
Sharpsburg
Summary
Dynamic Shift Manager with proven success at Taco Bell, excelling in team leadership and inventory control. Skilled in hiring and training staff while effectively resolving customer complaints. Bilingual and adept at fostering a productive work environment, resulting in enhanced operational efficiency and cost savings. Committed to maintaining high standards of service and compliance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
01.2021 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cultivated professional working relationships with peers and supervisors.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
Kitchen Staff Member
Little Caesars Pizza
04.2019 - 01.2021
- Lifted and carried heavy materials.
- Followed food safety practices and sanitation guidelines.
- Pushed, pulled and transported large loads and objects.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
East Coweta High School
Sharpsburg, GASkills
- Schedule oversight
- Decision-making
- Handling customer complaints
- Hiring and recruiting
- Inventory controls
- Employee training
- Shift leadership
- Schedule management
- Scheduling expertise
- Flexible schedule
- Bilingual
- Certificate in Guest Service Professional Tourism
Certification
- Guest Service Professional Tourism Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Taco Bell
01.2021 - Current
Kitchen Staff Member
Little Caesars Pizza
04.2019 - 01.2021
East Coweta High School
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